Are you detail-oriented, proactive, and passionate about making a difference through your work? We’re looking for a Billing & Collections Administrator to ensure timely and accurate invoicing and collections, supporting our mission to deliver outstanding care and service.
Please note: This is a fixed term contract for between 3-6 Months with a possibility that could be extended.
What You’ll Do
* Prepare and distribute invoices accurately and on time.
* Track customer accounts, reconcile balances, and initiate collection efforts.
* Post and allocate receipts daily; manage monthly direct debit collections.
* Respond to internal and external queries, resolving disputes and billing issues.
* Maintain accurate records of payments, credit limits, and collection activity.
* Liaise with solicitors, Local Authorities, and ICBs on complex funding cases.
* Build strong relationships with Home Managers and external stakeholders.
* Evaluate customer creditworthiness and support pre-admission checks.
What You’ll Bring
* Experience in billing, credit control, and query resolution.
* Understanding of collections, cashflow, and GDPR.
* Proficiency in Microsoft Office and professional communication.
* Strong attention to detail and high level of numeracy.
* Ability to work under pressure and solve problems proactively.
* Knowledge and use of Microsoft Office packages.
* Excellent interpersonal and communication skills both verbal and written.
* Enthusiasm and a willingness to learn and grow.
Why Join Us?
Alongside a competitive salary we are please to offer these industry leading benefits:
* Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
* Benefits platform – discounts across multiple retailers (supermarkets, High Street etc), leisure providers, hospitality etc. Online and instore discounts
* Pension Scheme with Royal London
* Personal car leases via salary sacrifice*/**
* 25 days holiday plus bank holidays
* Holiday Flex – purchase additional holiday**
* Enhanced Company Maternity, Paternity, Adoption pay, plus £200 new child payment
* Flexible working patterns
* Cycle to work scheme*/**
* Service recognition
* Training support and development opportunities
* Employee Assistance Programme
* Wellbeing support
* Discounted gym membership
* Eligible for a Blue Light Card
* Subsidised BHSF Sick Pay Cover
* BHSF, Life Cover, Cancer Cover, Personal Accident Cover
* Free The Company Shop membership
* Free Will Service
* Concerts for Carers
* Leeds Credit Union savings and loan from salary
* Taste Card
* Tickets for Good
* Tax Refund Company
*Benefits require completion of a 12-week probationary period before they can be accessed.
**Benefit subject to deduction not taking colleague below National Living Wage
Dignity – Respecting every individual. Quality – Striving for excellence.
Ambition – Driving change in our industry. Caring – Enriching lives every day.
Inclusive – Believing in the power of teamwork Integrity – Acting with honesty and transparency.
Our Purpose
To be a positive inspiration and influence for the people we work with, live with and support.
Apply Now
Ready to make a difference? Submit your application
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