✅ Sales Administrator
The Role
We are seeking an organised and customer-focused Sales Administrator to support the smooth running of the sales office within a fast-paced packaging environment. You will be responsible for handling customer enquiries, processing orders, and ensuring excellent communication between clients, production, and the sales team.
Key Responsibilities
1. Professionally handle customer enquiries, orders, and queries via phone, email, and other communication channels
2. Process all customer requests accurately and in a timely manner
3. Maintain and update customer files, ensuring all records are accurate and well organised
4. Provide regular feedback and updates to customers regarding enquiries and order progress
5. Answer incoming calls promptly and professionally (within 3 rings where possible)
6. Process customer enquiries from multiple sources (phone, email, sales team, visits, and post)
7. Manage customer orders from receipt through to completion
8. Process new customer orders, liaising with design teams on artwork and formes where required
9. Handle and resolve customer queries, complaints, and issues efficiently
10. Keep customers informed of order developments, timelines, and any changes
11. Support colleagues within the sales office during busy periods
12. Work closely with the external sales team to ensure seamless service delivery
13. Raise purchase orders and liaise effectively with suppliers
14. Carry out additional duties as required by management
About You
15. Minimum 1 year experience in a sales administration or customer service role
16. Experience within manufacturing, packaging, or a similar fast-paced environment (desirable)
17. Strong customer service skills with experience handling enquiries, complaints, and problem resolution
18. Ability to prepare and manage quotations accurately
19. Experience using CRM/ERP systems (knowledge of Abaca system highly desirable)
20. Excellent organisational skills with the ability to prioritise workload effectively
21. Strong attention to detail and accuracy in data entry and order processing
22. Confident communicator with a professional and friendly manner
23. Proficient in Microsoft Office, particularly Excel
24. Proactive approach with the ability to work on your own initiative and as part of a team
25. Willingness to learn and stay updated on industry and customer requirements