Dual-Site Store Manager
Y2K Vintage is excited to announce an opportunity for a dynamic and experienced Store Manager to join our growing team. As we continue to establish ourselves within the vintage retail industry, we are searching for a dedicated individual to take over the reigns of 2 stores. This is a remarkable opportunity for an enthusiastic and forward-thinking professional to contribute to the expansion and success of our brand in the heart of one of London's most iconic vintage districts, Brick Lane, East London.
You will be responsible for:
Team Leadership: Foster a positive and supportive work environment for the team, encouraging open communication and a strong sense of camaraderie. Provide ongoing coaching and development opportunities to ensure the team is equipped with the necessary skills and knowledge to deliver exceptional customer service.
Sales Management: Drive sales and ensure the store meets and exceeds set targets by implementing effective sales strategies, closely monitoring KPIs, and providing guidance to the team on effective sales techniques and customer engagement.
Visual Merchandising: Oversee the presentation and layout of our vintage stock in the store to ensure an appealing and visually stimulating shopping experience for customers. Regularly update displays depending on stock levels and trends.
Social Media and Local Marketing: Strategise and develop social media marketing ideas with the support of the Social Media Manager to promote the store's brand and increase customer engagement. Implement local marketing initiatives to strengthen the store's presence in the community and attract a diverse customer base.
Inventory Management: Monitor inventory levels, conduct regular stock assessments, and collaborate with our stock team to ensure the store maintains a diverse and appealing collection of vintage items that resonate with our target audience. Continually monitor sell through of all categories to decipher opportunities to drive sales through a diverse range of products.
Staffing: Organise and share store rotas efficiently, ensuring optimal staffing levels are maintained to provide exceptional customer service. Manage team holidays and time-off requests while ensuring smooth store operations. Process payroll accurately and in a timely manner.
Policy Development and Implementation: Collaborate with the company founders to develop and implement effective policies and procedures that align with the store's vision and mission. Ensure compliance with company guidelines and standards, fostering a culture of excellence and adherence to best practices.
Customer Experience Enhancement: Strive to provide an exceptional customer experience by ensuring that all customer queries and concerns are addressed promptly and professionally. Implement feedback mechanisms to continuously improve customer satisfaction and loyalty.
Business Development and Expansion: Act as the driving force in the development of the retail business, leveraging your industry expertise to identify growth opportunities and implement effective strategies to increase the store's profitability and market presence. Lead by example to inspire the team and contribute to the success of the business.
Coordination with Company Founders: Work closely with the company founders to align business strategies and goals, providing regular updates on store performance, challenges, and opportunities. Collaborate in the development of long-term business plans and expansion strategies for future store openings.
Desired experience:
* Proven experience in a retail management role, preferably in the fashion or vintage industry.
* Strong leadership and team management skills with a focus on fostering a positive work culture.
* A track record of driving sales and meeting set targets through effective sales techniques and strategies.
* Demonstrated proficiency in visual merchandising to create an inviting and aesthetically pleasing shopping environment.
* Experience in developing and implementing successful social media marketing campaigns.
* A passion for vintage fashion and an understanding of the fashion trends of the 2000s as well as a keen interest in the retail industry
* Demonstrated ability to develop and implement effective policies and procedures in a retail environment.
* Ability to work closely with company founders and other stakeholders to develop and execute strategic business plans.
* Strong organisational and multitasking skills, with the ability to prioritise tasks and meet deadlines effectively whilst working in a fast paced retail environment
* Excellent communication and interpersonal skills to build strong relationships with the team, founders, and external partners.
Job Type: Full-time
Pay: £38,000.00 per year
Additional pay:
* Bonus scheme
Benefits:
* Company pension
* Employee discount
* Store discount