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We are seeking a motivated and detail-oriented Junior Account Manager to join our dynamic team. The successful candidate will play a crucial role in supporting our account management team, ensuring client satisfaction, and contributing to the growth and retention of our client base. This position is ideal for someone looking to start or build their career in account management within a supportive and collaborative environment.
Key Responsibilities:
Client Support and Relationship Management:
* Assist in managing client accounts, serving as a point of contact for routine inquiries and requests.
* Develop and maintain strong relationships with clients by understanding their needs and ensuring their satisfaction with our products and services.
* Prepare and deliver regular reports on account status and performance metrics to clients and internal stakeholders.
Project Coordination:
* Support the planning and execution of client projects, ensuring timely delivery and adherence to quality standards.
* Coordinate with internal teams, including sales, marketing, and product development, to address client needs and resolve any issues.
Administrative Duties:
* Maintain accurate and up-to-date records of client interactions and transactions in the CRM system.
* Assist in creating and updating account management documentation, proposals, and presentations.
Market and Product Knowledge:
* Stay informed about industry trends, competitive landscape, and our company’s products and services.
* Provide clients with insights and recommendations on how to optimize their use of our offerings.
* Identify opportunities for upselling and cross-selling additional products or services to existing clients.
* Assist the sales team in preparing proposals and presentations for potential clients.
Qualifications:
* Bachelor’s degree in Business, Marketing, Communications, or a related field.
* Previous experience in account management, customer service, or a related field is a plus.
* Strong communication and interpersonal skills with the ability to build and maintain client relationships.
* Detail-oriented with excellent organizational and multitasking abilities.
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
* A proactive and adaptable approach to problem-solving and a willingness to learn.
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