This opportunity is for a Key Account Manager to join a dynamic and fast-paced company in Banbury. As a Key Account Manager, you will be the driving force behind the growth and development of the most valuable accounts, using preferred supplier status when available. This is a dynamic, proactive role where you will be entrusted with managing and nurturing a portfolio of key customers. Your ability to build strong relationships, identify growth opportunities, and provide exceptional service will directly contribute to the company's long-term success. This is a full time, permanent opportunity, office based in Banbury.
As Key Account Manager, you will be responsible for:
Driving profitable revenue by developing and executing strategic account plans for a portfolio of existing KA and new business prospects
Acting as the primary point of contact for your KA, ensuring their needs are met with a high level of personalised service and attention
Supporting customers in administrative areas such as order processing, sales quotes, sales information management, product training, pricing and any other customer support needed
Promoting sales of products and services to actively grow sales within your accounts by proactively identifying and capitalising on opportunities for upselling and cross-selling
Owning the sales cycle from quote to order with KA, ensuring timely and effective follow-up on all open quotes to convert opportunities into revenue
Becoming a trusted advisor by understanding the unique challenges and needs of your key accounts and providing tailored solutions
Collaborating with the Marketing team to develop and implement targeted campaigns, including direct mail follow-ups and outbound calling, to drive sales and brand promotion
Leveraging CRM tools (Salesforce) to maintain accurate customer data, forecast sales, and provide valuable insights
Conducting market research to stay informed about industry trends and competitor activities, using this knowledge to identify and pursue new business opportunities
Managing all inbound contact from your key accounts via phone, email, and web, ensuring all queries are resolved efficiently
Collaborating seamlessly with internal departments to address and resolve any escalated customer issues, ensuring a satisfactory outcome
Reporting on key performance indicators to ensure alignment with individual and team business goals As Key Account Manager, you must be/have:
Extensive experience in a high-pressure, fast-paced sales, customer service, or contact centre environment
A track record of proven sales growth and career progression in an internal or external sales role, with a strong emphasis on account management and achieving sales targets
Strong analytical skills with the ability to identify customer needs and propose effective solutions
Excellent written and verbal communication skills with the ability to build rapport and influence key stakeholders
A highly motivated and driven individual with a proactive approach to sales and business development
A collaborative spirit and a willingness to support colleagues to achieve collective goals
Demonstrable experience in using CRM systems (preferably Salesforce) and Microsoft Office SuiteWhat's in it for you?
Salary up to £35,000 + commission per year. Benefits include a rewarding benefits package, health and life insurance, pension, annual salary reviews, free parking, and discount schemes. Your development is key to their success; therefore, a complete and comprehensive induction programme and personal development training needs will regularly be assessed