Harlow Council is seeking a Major Works & Dispute Resolution Officer to join our Home Ownership team. This role will be responsible for managing and delivering all statutory consultations relating to works carried out to flat blocks, ensuring full compliance and accountability throughout the process. The successful applicant will play a key role in maximising the recovery of major works costs by resolving disputes efficiently and in line with the Council's agreed policies and procedures, while delivering a high‑quality, value‑for‑money, and customer‑focused housing service.
Essential Qualifications
* 5 GCSE's including English and Maths, grades A - C or minimum Level 4 or equivalent.
* Experience of working in a similar post.
* Knowledge of the statutory consultation process in relation to works carried out to flat blocks.
* Understanding of new legislation and contribute to making improvements to the service.
* Effective communicate skills.
* Ability to build on the successful relationships already established with customers.
* Driving licence and own vehicle or other suitable means of transport.
Harlow Council is committed to equal opportunities and welcomes applications from all sections of the community.
We offer flexibility with purpose through our Dynamic Working approach. While office‑based work is the norm, most full‑time employees attend the workplace at least three days per week (pro rata). We also support a range of flexible arrangements to help balance work and personal life and provide health and wellbeing initiatives and an employee assistance programme. As a Disability Confident Employer, we guarantee an interview to disabled candidates who meet the Essential Criteria on the Employee Profile.
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