Cluster Manager Shops - Eastbourne, BN22 9PZAbout us:St Wilfrid’s Hospice provides end of life support to the population of Eastbourne and the surrounding parts of East Sussex, from our stunning hospice building and through our highly skilled community teams. We are rated an ‘outstanding’ provider by the Care Quality Commission and have a clear vision of reaching increasing numbers of local patients and their families, in close collaboration with our community. We provide a supportive working environment, which is demonstrated through our values: compassionate, professional, progressive, and respectful and these are embedded in our culture. We have a dynamic learning environment that actively promotes and facilitates opportunities for career progression through our competency framework.We particularly encourage applications from disabled candidates, candidates from ethnic minority groups, LGBTQ+ as well as non-binary candidates and those who have experienced mental health issues. The Role:Our people are vital to the future of St Wilfrid’s Hospice and it is essential that we recruit and retain the very best individuals and offer a supportive, engaging, and rewarding working environment.The Cluster Manager is responsible for the overall performance of their own role and Seaford, Uckfield, Heathfield and the Hospice Shop. To monitor financial and staff performance in line with business KPI’s to ensure sales targets are met, standards and visual merchandising meet business expectations and brand, and customer and donor experience is delivered. Support individual shop managers in their professional development and in developing their teams.Benefits included:We offer a generous holiday entitlement of 27 days per year plus bank holidaysContributory pension scheme with the option to continue any existing NHS pension scheme membershipDiscounted cinema ticketsEmployee assistance programmesAdditional training opportunitiesSupportive working environmentIf you have any questions regarding your application please do not hesitate to contact the Human Resources team on 01323 434209 or email recruitment@stwhospice.org If you would like to discuss the role in further detail please contact Jackie Gordon on 07595207389.Please note that CV’s will not be accepted, unless candidates are unable to complete our application form due to a disability.Please note that we may close this vacancy early if we receive a high volume of applications.