Audit and Quality Performance Lead – Liability Claims
Location: Leeds, UK (Hybrid). Job Type: Permanent. Remuneration: Competitive salary based on skills, experience and qualifications.
Responsibilities
* Lead claim file audits and quality reviews across the liability team, including file and call reviews.
* Ensure decisions are correct, fair and consistent, and that agreed standards are met.
* Identify common issues, trends or knowledge gaps and explain them clearly to enable learning.
* Collaborate with the wider technical community to design training plans and learning materials.
* Deliver training and technical guidance to claims handlers online and face-to-face.
* Serve as technical point of contact, offering advice, coaching and support on complex liability issues.
* Oversee quality reviews for high‑profile clients, including claims involving disputes, litigation and higher‑value or complex losses.
* Manage a small number of claims for key clients to stay close to day‑to‑day claims handling and decision‑making.
Qualifications
* Strong, hands‑on experience handling liability claims, including Employers’ Liability, Public Liability and Products Liability.
* Experience managing personal injury and property damage claims from start to finish.
* Solid understanding of legal liability, policy cover, and sound decision‑making in day‑to‑day claims handling.
* Experience working in a TPA, insurer, loss adjuster or claims handling environment, ideally with exposure to audits or quality reviews.
* Ability to review work carefully, identify issues, and give clear, practical feedback to support improvement.
* Confidence working with claims teams, clients and colleagues, using clear and straightforward communication.
Benefits
* Self‑Invested Personal Pension Scheme (SIPP)
* Holiday allowance of 25 days plus bank holidays
* Flexible working: office or home
* Private healthcare plan (including pre‑existing conditions)
* Life assurance
* Employee assistance programme for wellbeing
* Wellbeing and digital GP apps
* Group Income Protection
* Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
* Discounts on various products and services
Equal Opportunity Employer
We are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation. Sedgwick is an Equal Opportunity Employer.
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