About the role…
We've an exciting opportunity for a Customer Service Advisor to join our Digital Support team at our Head Office in Alfreton, on a fixed-term contract for 12 months. You'll work Monday to Friday, including one late shift per week, and one Saturday every four weeks (with the flexibility to work from home on your Saturday shift).
Our Customer Support team delivers a highly tailored service to our members across multiple channels, including email, telephone and live chat. You'll be the first point of contact, ensuring every member feels valued and genuinely cared for at every interaction.
About you…
We'd love to hear from you if you've a genuine empathy for our members and a passion for delivering exceptional service. And you're:
* an engaging and confident communicator, able to adapt your style across different channels
* empathetic and considerate towards others
* a proactive problem-solver with excellent levels of accuracy and attention to detail
* competent in multi-tasking and managing changing priorities
* confident using Microsoft Office, online platforms, and mobile applications
Ideally, you'll bring experience from a fast-paced contact centre environment and a familiarity with Salesforce (training will be provided if needed), while also having an understanding of Slimming World and Food Optimising.
How to apply...
If you love the sound of this role and want to work within a friendly and supportive team:
* click 'Apply for this job'
* complete a few questions
* upload your CV (check it is less than 10MB before uploading)
* upload a cover letter telling us all about you and sharing three recent achievements in a similar role
More important information about the application process:
* if you need any adjustments during the application or recruitment process, please email [email protected] or phone us on
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Thank you and good luck with your application, we can't wait to hear from you