Junior Infrastructure Engineer Hertfordshire £40,000 - £45,000 Package Key Responsibilities: IT Support & Troubleshooting:Act as a first and second line of support (L1/L2), responding to, triaging, and resolving IT support tickets for hardware, software, and network issues in a timely manner. Escalate complex issues to senior engineers when necessary. System Maintenance & Monitoring:Assist in performing daily, weekly, and monthly health checks on our servers, systems, and network devices to ensure stability and performance. User & Systems Administration:Handle day-to-day administrative tasks, including managing user accounts in Active Directory, setting up new workstations, and managing access permissions. Backup & Recovery Operations:Support our data backup and recovery procedures by running scheduled jobs, monitoring their completion, and assisting with data restore tests. Documentation:Help create and maintain clear technical documentation for common procedures, system configurations, and user guides. Qualifications & Experience: Approximately 2- 3 years of experience in an IT support or junior infrastructure role (e.g., IT Support Analyst, Helpdesk Technician, Junior Systems Administrator). Hands-on experience supporting Windows Server environments, including user administration in Active Directory. A solid understanding of fundamental networking concepts (TCP/IP, DNS, DHCP). Familiarity with virtualization concepts and platforms like VMWare or Microsoft Hyper-V. A logical approach to problem-solving and a strong desire to learn and develop new technical skills. Excellent communication and customer service skills, with the ability to support non-technical users. BSc/ BA in computer science or equivalent preferred.