Spa Manager
£35,000 - £38,000
Buckinghamshire
Hours: 40 hours per week, (mix of weekends and weekdays, depending on business needs)
12-month FTC (maternity cover)
Are you a passionate Spa Manager who thrives on delivering exceptional guest experiences while developing high-performing teams?
We are currently recruiting for a Spa Manager on behalf of a respected client in the hospitality sector to lead the growth of direct corporate business across the UK. As a Spa Manager, you will be responsible for the overall operation of the spa, ensuring guests receive an outstanding experience from the moment they arrive. You will lead, motivate and develop the team while overseeing commercial performance, operational standards and service delivery.
Key Benefits for a Spa Manager:
* 28 days annual leave (including bank holidays)
* KPI plan/bonus paid at the end of the contract
* Life insurance
* Discounted bedroom rates for staff and family and friends discount
* Free lunch/dinner provided
* Gym access at a discounted rate
* Free parking
Key responsibilities for a Spa Manager:
* Oversee the daily operations of the spa, ensuring exceptional guest experiences
* Provide treatments to customers/have your own client base
* Lead, motivate, coach and develop spa therapists, reception teams and support staff
* Manage staffing levels, rotas, performance, attendance and ongoing training
* Ensure the highest standards of customer service, handling feedback and resolving issues professionally
* Maintain excellent standards of cleanliness, hygiene, health and safety and presentation throughout the spa
* Manage stock levels, supplier relationships, retail products and merchandising activities
* Work alongside the Spa Sales Manager to develop promotions, membership packages and revenue generating initiatives
* Monitor budgets, payroll, revenue and departmental performance against targets
* Analyse customer feedback and market trends to identify opportunities for improvement
* Coordinate spa bookings and diary management to maximise utilisation and customer satisfaction
Key Skills for a Spa Manager:
* Previous experience as a Spa Manager, Assistant Spa Manager or similar role
* Massage therapy qualification
* Excellent customer service skills
* Commercial awareness with experience managing budgets, revenue and performance targets
* Experience managing spa bookings, treatments, retail sales and memberships
If this sounds like the role for you, please apply here!