People Operations Administrator Serco Workforce Solutions Home working Full Time 12 Months Fixed Term Contract (Covering Maternity Leave) As our People Operations Administrator, you’ll provide support and assistance for key administrative tasks and queries via application, telephone and email covering all aspects of the employee life cycle, completing all duties in a timely and professional manner, helping to execute the recruitment plan as directed by the People Operations manager. Responsible as the first line of HR support for employees, supporting with queries relating to onboarding, screening and vetting, training, payroll and data queries. As part of this you’ll: Support the needs of our candidates and employees by answering queries, educating and finding a resolution within agreed timescales, offering an exceptional customer service at all times. Work with sensitive data in line with data protection legislation and support with GDPR requests from the point of receipt to the collation of required information networking closely with internal teams and multiple business functions. Demonstrate a high level of empathy and patience using the customer first approach. Make outbound contact with the customers to assist in resolution of queries. Capture and track all interactions with customers on the CRM system, updating regularly and storing all the documents and information in line with GDPR guidelines and policies. Understands the expectations of customers and delivers service that meets and exceeds customer’s needs within policy guidelines. Identifies and escalates issues that impact the delivery of quality service. Follows through on customer commitments and takes responsibility to achieve results. Maintains the appropriate level of process knowledge, customer satisfaction, and quality metrics. Utilises all available knowledge sources, procedures and tools available to maintain a level of professionalism. Supports the recruitment strategy by assisting with activities such as CV sifting, interview scheduling, and where required supporting with document collection for screening and vetting purposes. Helps to support and manage workforce rostering where required. Ensuring that all mandatory training modules are completed by employees in a timely manner, in accordance with company guidelines. Ensure compliance with all relevant health and safety legislation and the relevant Serco safety standards in accordance with company Health and Safety guidelines, policies and procedures What you’ll need to do the role: Excellent Attention to detail and Prioritisation skills Excellent communication skills Articulate, confident and fluent communicator with a high level of oral and written English Ability to work under pressure Be flexible and Friendly, with a high-level of self-motivation Excellent Organisational Skills Strong knowledge of MS Office, including Word, Excel, and Outlook Proactive, resourceful and efficient, with a high level of professionalism and confidentiality A highly customer-orientated approach committed to achieving excellent levels of customer service. Why Serco: Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence. What we offer: Flexible working considered A competitive salary A fantastic culture and supportive team; volunteer leave; continuous training & development opportunities A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more Access to a vast range of discounts and exclusive deals The chance to make a positive difference in a company passionate about diversity and inclusion.