About the Role
Lead AI Automation Engineer – lead the AI Ops team from day one, owning delivery, growing the function and proving its value. You will build and ship automations and AI agents for internal use and serve as internal consultants to software engineering teams.
Impact
Your automations and agents will improve the work of 2,300+ employees across global operations and help M‑KOPA serve over 7 million customers who have accessed more than $2 billion in credit. The tools you build will accelerate the mission of financial inclusion across Africa.
Key Responsibilities
* Lead two AI Ops Engineers – own their delivery, development, and day‑to‑day work.
* Prioritise efficiently – manage competing requests from multiple teams with a clear prioritisation framework.
* Build and ship automations and agents that measurably improve internal and customer‑facing workflows.
* Maintain a healthy AI tooling stack as usage scales across 2,500+ employees.
* Stay current on emerging AI tools and technologies, distinguishing hype from practical value.
* Improve AI training for the wider organisation, including software engineering teams.
Technical Environment
* AI & Agentic Frameworks – Claude, Claude Code, Anthropic tooling, LangChain, MCP, Google ADK.
* Automation & Prototyping – scripting, workflow tools, AI‑assisted development, rapid prototyping on Vercel/Railway.
* Enterprise Tooling – identity automation (Entra), internal platforms, Notion, HiBob integrations.
* Existing Foundation – 12 months of Claude, Notion, HiBob, and Entra automations already running in production.
Approach
* Build, don’t just advise – ship working automations and agents.
* Prove the value, then expand – begin with two engineers and demonstrate impact before scaling.
* Product‑focused mindset – treat internal teams as customers and build tooling that works.
* Cut through the hype – evaluate tools on practical value, not marketing buzz.
What You Need
We’re looking for an individual with a strong technical background and product focus. You will ship automations, lead a small team, and help M‑KOPA’s internal operations become smarter and faster.
Required Experience
* Hands‑on experience building automations – scripting, workflow tools, or AI‑assisted development.
* Hands‑on experience building agents using agentic frameworks – LangChain, MCP, Google ADK or similar.
* Background in enterprise tooling – rapid prototyping tools (Vercel/Railway), identity automation (Entra), or internal platforms.
* People leadership experience – have led or mentored engineers and can own a team’s delivery and development.
Location & Benefits
* Fully remote within UTC –1 to UTC +3 time zones.
* Work with diverse teams across UK, Europe, and Africa.
* Professional development programmes and coaching partnerships.
* Family‑friendly policies and flexible working arrangements.
* Well‑being support and career growth opportunities.
Mission
We create financial inclusion for the traditionally excluded through a fair, flexible, customer‑centric financing model, striving to drive greater inclusion of women, youth, and low‑income communities.
Impact
* Connected – 2.5 million first‑time smartphone users connected.
* Prosperous – 70% of customers use M‑KOPA products for income generation, with 35,000+ livelihoods created for agents.
* Green – 2.1 million tonnes of CO₂ avoided through clean energy products, with over 127,700 circular economy products provided.
Equal Opportunity Employment
M‑KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M‑KOPA explicitly prohibits the use of forced or child labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily. M‑KOPA does not collect or charge any money as a pre‑employment or post‑employment requirement.
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