Social network you want to login/join with:
Legal Client Services Supervisor, Worcester
Client:
Insight Select
Location:
Worcester, United Kingdom
Job Category:
Other
EU work permit required: Yes
Job Views:
3
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
My client is seeking an experienced Legal Client Services Supervisor to oversee the daily operations of our busy New Business Team. This pivotal position involves providing guidance, training, and support to a team of New Business Assistants, ensuring smooth onboarding of clients across property and private client matters.
You will be the main contact for queries, performance monitoring, and compliance oversight, working closely with senior management to develop and improve processes that enhance client service and operational efficiency.
Key Responsibilities:
* Lead, mentor, and support a team of New Business Assistants, managing workloads and ensuring service levels are met.
* Oversee client onboarding, including ID checks, AML and sanctions screening, conflict checks, and file opening processes.
* Handle complex client queries and provide prompt, professional solutions.
* Monitor team performance, give feedback, and support training and development.
* Ensure compliance with firm policies, audits, and regulatory requirements.
* Assist with process improvements to boost team productivity and client satisfaction.
* Cover aspects of the Head of Operations role when needed.
About You:
* Proven supervisory or managerial experience, preferably in legal, professional services, or a highly regulated environment.
* Strong administrative skills with excellent attention to detail and time management.
* Confident communicator capable of engaging with clients and colleagues at all levels.
* Experience with compliance procedures and client onboarding.
* Proficient with IT systems, including practice management software.
* A proactive, solution-focused approach with a commitment to exceptional client service.
#J-18808-Ljbffr