Insurance officer

37 hours per week £26,824 to £29,540 pa – pro rata for hours worked Permanent Location Stevenage / Hybrid About the role This is a varied and hands-on role supporting the day-to-day administration of insurance claims. You’ll be responsible for setting up new claims, carrying out initial investigations, and gathering the information needed for decision-making. You’ll work closely with internal teams as well as external contacts including insurers, solicitors and members of the public, ensuring claims are handled accurately and within required timescales About you • Setting up and processing new insurance claims across different policy areas • Carrying out initial investigations and gathering relevant information • Liaising with internal services, insurers, solicitors and claimants • Maintaining accurate records across databases and financial systems • Monitoring deadlines and following up on outstanding information Our benefits • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants • Flexible working: Available upon request, subject to operational requirements. • Part time and Job share opportunities: All our full-time vacancies are open to job share unless otherwise stated. • Leave: A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • Holidays: 25 days holiday rising to 31 days (depending on Local Government service) • Training: An extensive range of learning and development opportunities • Employee Assistance Programme: 24/7 Confidential advice and support on personal, work, family and relationship issues • Travel: Season ticket loans and discounts for public transport • Cycling: Cycle to Work scheme • Stevenage Credit Union: Secure savings, free life insurance and access to cheap loans. • Employee Discounts: Via monthly paid membership of the Civil Service Sports Council (CSSC) • Wellbeing: Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union Please note: It is essential that you continue your application on our ATS system, otherwise the hiring manager will not be able to see your CV when shortlisting. Closing date for receipt of applications: 28 June 2026 Interviews will be held week commencing: 13 July 2026