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JOB SUMMARY
Reports directly to the General Manager. Responsible for establishing and maintaining guest services, overseeing retail sales associates, and ensuring maximum sales and profitability through education, training, and mentoring of staff.
Job Description
Oversee, manage, and lead all areas of the store to meet or exceed company goals and standards. Develop a top sales team and create a selling culture that drives profitable sales.
Home Store locations could be Swansea MA, South Attleboro MA, West Warwick RI
Essential Duties and Responsibilities
* Ensure outstanding guest service and maintain a guest-friendly environment.
* Maintain store environment reflecting company brand and procedures.
* Analyze business trends; develop plans to maximize sales.
* Control shrinkage, expenses, and payroll.
* Ensure proper merchandise displays and signage.
* Review trends, recommend changes, and ensure policy compliance.
* Evaluate performance issues and recruit management and sales staff.
* Train and develop store personnel.
* Build talent through hiring, training, and management.
* Perform other duties as assigned.
* Enforce dress code, store rules, and safety standards.
Management/Supervisory Responsibilities
Lead and develop Retail Sales Associates and Managers In Training, holding them accountable for goals and policies.
Competencies
* Problem Solving, Business Acumen, Strategic Thinking, Results Driven, Leadership, Customer Focus, Technical Capacity, Communication, Goal Setting
Qualifications
Must have at least two years of commission-based retail sales management experience, with knowledge of a commission environment and inside sales experience.
Technical Skills
Proficient with Microsoft Office, social media, and smart devices.
Skills/Competencies
* Job Knowledge, Work Quality, Customer Focus, Initiative, Communication, Accountability, Interpersonal Skills, Emotional Stability, Organization, Creativity
* Managerial Competencies: Performance Management, Talent Development, Human Capital, Team Building, Coaching, Conflict Management, Process Improvement, Change Management, Business Acumen
* Sales Competencies: Motivation, Outgoing, Cognitive Ability, Sales Skills including Product Knowledge, Rapport, Money Talk, Qualification, Objection Handling, Closing, Post-Sale, Prospecting
Work Environment
Retail setting with merchandise displays; involves using standard office equipment.
Physical Demands
Active role requiring standing, walking, bending, lifting over 50 pounds, and good vision.
Position Type / Hours
Flexible schedule including evenings and weekends; long hours expected.
Travel
Travel to headquarters or other locations, including overnight and air travel for meetings or conferences.
Other Duties
This description is not exhaustive; duties may change as needed.
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