Overview
What We Are Looking For
We are looking for an Experienced Casino Cashier to ensure that the Cash desk always functions in an efficient and effective manner. All duties of the cashier are controlled in a manner which ensures full and total compliance with laws, regulations and the policies of the Group and minimises the risk of loss through error, negligence, or fraud. To provide all customers, guests, and visitors with the highest level of customer service to ensure that the unique Metropolitan Gaming experience is always achieved. Through training and development be able to take on multiple cashier and gaming roles though the Venue as and when required by management.
Main Responsibilities
* Always observe the conditions and requirements of the Cash Desk Procedure Manual, Guidelines, directives and provisions of relevant legislation.
* Ensure that all Company records and paperwork is accurately and comprehensively completed in accordance with Company procedures and accounting guidelines and reporting errors and omissions to your manager.
* Investigating queries from head office or in-house.
* Updating points/player tracking for customers.
* Maintaining all ATM's.
* Processing all banking.
* Provide all visitors and members with the highest level of customer service to ensure that a unique guest experience is always achieved.
* Actively meet day-to-day customer service needs and respond appropriately to all queries.
* Positively support company-wide customer service initiatives.
* Actively create a team environment and support other team members where possible.
* Keep management informed of major players and their transactions or of any unusual incident or event.
* Maintain a good working relationship with management and other departments within the venue.
* Report and refer to senior colleagues any unusual or major incidents of concern.
* Always maintain and reflect the company values.
Who You Are
* Holds a valid Personal Functional Licence (PFL)
* Banking or finance experience
* Strong work ethic with a passion for exceeding expectations
* Organised and methodical
* Upbeat and positive attitude
* Numerate
* Articulate (in English)
* Personable
* Customer service focused
* Computer literate
Desirable Skills
* Competent with use of NEON
* Competent with cash desk manual and policies
* Understand and apply AML/SG policy requirements to the cashier role and freely ask for support or direction to ensure full compliance
Notes
You must be aged 18 or above and have the right to work in the UK.
Job Details
Role: Casino Cashier
Salary: £25,750 to £26,666 per year
Type: Permanent - Full-time
Location: Manchester (2 Watson Street, Manchester, M3 4LP)
Posted: 21 days ago | Closing date: 10/10/2025
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