In this role you will provide operational and organisational support to ensure the effective delivery of quality assurance and improvement processes across the College. The role supports the coordination and maintenance of key systems, records, and communications related to quality standards, credit rating, and regulatory compliance.
Working closely with the Quality Assurance and Credit Rating Manager and wider quality team, the role contributes to the smooth running of internal approvals, audits, staff development logistics, and external engagement with awarding bodies. It plays a key part in ensuring accurate data management, efficient communication, and timely reporting that underpin quality assurance.
This role requires a highly organised and proactive individual with strong attention to detail, excellent communication skills, and a working knowledge of quality systems in a college context. It supports a culture of continuous improvement by enabling the operational delivery of high-quality learning and outcomes.
Key Responsibilities
· Provide effective support and administration for the implementation and monitoring of quality assurance and credit rating processes and frameworks, to ensure the College meets internal and external standards, regulations, and requirements including:
o Manage and maintain a schedule of quality assurance and credit rating activity
o Coordinate internal approval documentation and meetings, ensuring accurate scheduling, minute-taking, assist with timely and appropriate guidance and support on completion of internal approval documentation and dissemination of outcomes
· Manage and maintain accurate records across all quality assurance processes.
· Maintain and update databases, spreadsheets, and internal systems to track quality assurance activities, staff development, and centre approvals.
· Support and enable a strong ‘quality culture’ across the College, working in close partnership with curriculum and professional services teams to drive continuous improvement and excellence in learning, teaching, and support services.
· Support policy-related activity by maintaining relevant records and documentation, and auditing internal platforms and resources as required.
· Maintain and update the information and materials available to internal customers via college e-platforms. Audit contents as requested.
· Provide logistical and administrative support for all staff development activities, including sourcing and booking venues, organising resources, and managing communications.
· Maintain records related to departmental budgets and support in financial tracking and reporting.
Please refer to the job description which details the full description of the key responsibilities and activities.
Qualifications and Experience
Essential:
· HNC or equivalent (SCQF Level 7)
· Experience in quality assurance and standards in FE/HE context
· Experience of liaising and communicating with external bodies (e.g. awarding bodies, validating institutions, training providers)
· Experience of working with and supporting a range of staff and managers
· Experience of preparation for external quality audits and reviews
Desirable:
· ICT Qualification at SCQF Level 5 or above
Skills and Attributes
Essential:
· Evidence of commitment to own professional development
· Competent with a variety of ICT packages and systems;
· Excellent interpersonal skills and the ability to communicate information to a range of audiences
Desirable:
· Ability to react and be flexible to changing priorities and manage own time effectively
· Knowledge and understanding of awarding body processes
· Competent in using awarding body systems to obtain quality information
Interview Process
Interviews are scheduled to take place on 23 February at our Dunfermline Campus. Your interview will include a short task and interview panel questions.
We look forward to receiving your application and potentially welcoming you to our team.