ABOUT US:
We are a Claims Management Organisation providing full 24-hour FNOL & Claims Assistance to Insurance Brokers and Insurers all over the UK. Formed through years of motor claims experience, we provide a fresh look at motor claims to deliver the best customer journey in the event of a claim. We specialise in credit hire, credit repair, and innovative mobility solutions within our extensive repair network and hire provisions. We offer a bespoke service which is delivered every time, to ensure a far more superior process and client satisfaction.
The right candidate will have proven experience within a contact centre environment. Culture is vitally important, and all employees can be assured their opinions matter, and their work is appreciated, everyone is actively encouraged to progress within the organisation as it continues to grow. You will be accountable for participating in a professional and successful operating culture by meeting the needs of clients and suppliers and the continuous search for ways to improve the customer experience.
MAIN RESPONSIBILITIES:
* Accepting new cases and acknowledging receipt to our Business Partners & Supply Chain
* Gathering information from Customers, Witnesses and Third Parties by telephone, post and email to allow the full assessment of claims
* Assessing claims and making decisions on liability
* Obtaining all supportive documentation from the client and checking that all is in order
* Identifying customer requirements for additional services
* Maintaining up to date records on the case management system
* Dealing with general telephone enquiries
* Undertaking customer surveys and obtaining customer feedback
* Assisting with customer queries and complaints in line with company policy
ABOUT YOU:
* Excellent communication and interpersonal skills
* Target driven
* Clear understanding of Insurance Industry
* Good geographical knowledge of the UK
* Organisational skills
* Strong attention to detail
* Experience of working towards agreed KPIs, service standards and quality measures
* Ability to work in a fast-paced, high-volume environment
REWARDS & BENEFITS:
* Annual performance reviews,
* 25 days annual leave (increasing up to 27 days during the length of service) plus Bank Holidays,
* Hybrid working for people who have completed their probationary period and are fully capable of doing their day-to-day responsibilities,
* Regular staff incentives and rewards,
* Referral Scheme,
* Dress Down Friday
* Health & wellbeing programme
* Secure, free onsite parking at our Rotherham Office.
Job Types: Full-time, Permanent
Pay: £24,000.00-£25,500.00 per year
Experience:
* Customer service: 2 years (required)
Work Location: In person