Sales Administrator Main Job Responsibilities - Keep up-to-date records of customer base including telephone numbers, contact names - To record all customer/supplier conversations and action as necessary - Ensure that information given to customers is accurate as possible and that they are kept informed of any developments that might have adverse effect on them (i.e. over credit limit / late deliveries etc.) - Ensure follow-up actions (returning calls, account application forms, RMAs, PODs etc.) are completed within the promised time scales - Support colleagues and Group Manager at a high level when necessary - Any other duties as requested by the company from time to time Specific Duties Entering Sales Orders and Purchase invoices Preparing orders i.e. picking/packing, checking against manifest Accepting deliveries and checking them Answering telephone in a good telephone manner, e.g. clear/concise/friendly General filing Payment of suppliers as directed Processing RMA’s to customers and suppliers General - Follow all company procedures - Attend stock checks - Attend sales meetings when requested by the Group Manager Skills Required - Communication, team work - Time management - Keyboard - PC Literate Other Requirements - Friendly, enthusiastic, determined, flexible, self motivated, reliable, conscientious, team player, sense of humour, achievement motivated, able to work under pressure, interest in technical issues.