Hackett Property, a long-established and respected letting agent in Sunderland, is seeking a highly organised and proactive Repairs Manager to join our busy Property Management Team. This is a key role, ensuring our landlords, tenants, and contractors receive exceptional service and that all repair issues are handled efficiently and professionally.
Key Responsibilities
* Manage all incoming repair requests and enquiries
* Assess maintenance issues and arrange appropriate contractors
* Obtain quotes, seek landlord authorisation, and oversee jobs to completion
* Maintain accurate records using Microsoft Office and our CRM systems
* Liaise daily with landlords, tenants, and contractors, providing clear and timely updates
* Ensure repair work meets required standards and follow up where necessary
* Visit properties and meet contractors on-site when required
* Support the wider property management team with general compliance and maintenance coordination
* Contribute to a positive, solutions-focused working environment
Skills & Experience
* Experience working in property maintenance, trades, or a similar repairs-focused role
* Fully competent with Microsoft Office and confident using CRM software
* Strong problem-solving skills; able to think quickly and make sound decisions
* Excellent customer service and communication abilities
* Highly organised, diligent, and able to manage a busy workload
* Knowledge of tenancy legislation and compliance is beneficial (training can be provided)
* A caring, professional, and team-oriented approach
Salary
* Salary may increase based on experience
Why Join Hackett Property?
* Work within a friendly and supportive property management team
* Join a respected Sunderland letting agency with strong local presence
* Opportunity to make a meaningful impact on service quality and tenant satisfaction
If you are a motivated, capable individual with a passion for providing top-tier service, we'd love to hear from you.
Job Type: Full-time
Pay: From £26,000.00 per year
Work Location: In person