We are
· A private CCTV remote monitoring company with clients worldwide
· Not a council control room monitoring town centre CCTV
· Not a physical security role – no call-outs or patrols involved
· A 24/7 operation, so shifts include days, afternoons, and nights
· Open 365 days a year, including Christmas and bank holidays
· Regularly in contact with clients by phone – so you'll be speaking with people a lot
Still interested? Then you might be for us… because….
Not all heroes wear capes
Some happen to wear the exact outfit you have on right now, go by the title 'CCTV Control Room Operator', and help prevent crime BEFORE it happens at both commercial and domestic properties.
We're looking for vigilant visionaries to come and join the frontline of security at Professional Surveillance Management (PSM) Ltd, based in the heart of Wigan.
If eagle-eyed observation is your superpower, and stopping criminals in their tracks sounds thrilling, keep reading… you might just be the hero we're seeking.
WHAT YOU'LL DO:
There's no 'typical' day in the life of our operators; each day presents a fresh set of challenges to our clients' security, so lightning-fast reflexes is a must. By reviewing motion detection alerts, you'll be the first to spot suspicious activity, springing into action and teaming up with law enforcement to guide security teams on the ground. And, if truth be told, you'll no doubt witness some 'idiots caught on camera' moments along the way.
As well as the excitement of the day-to-day, what else can you expect?
PERKS:
· Two bonuses each year
· 7, 8, and 9-hour rotating shift patterns (nights, afternoons, days)
· Paid breaks
· Annual leave entitlement
· Weekly shift allowance
· Sick pay – SSP
· £13.91 per hour after 12 weeks. £13.59 during 12 week probation
· Annual pay rises every June
· Excellent career progression
· Pension contributions
· Loyalty benefit scheme for length of time served, including life insurance, Private Medical Insurance, and increased pension contributions
Are you ready to don the cape of vigilance?
YOUR MISSION:
1. Monitor and respond to CCTV motion detection alerts from commercial and domestic properties
2. Monitor CCTV cameras streaming on our video wall and respond to tailgating and gym members in distress at 24 hour gyms
3. Liaise over the phone with the police, keyholder, end users and any relevant authorities.
4. Regulate staff and contractor access to customer sites. Operate barrier and gate access and carry out customer requests such as set / unset of system
5. Perform nightly CCTV patrols and video escorting
6. Provide exceptional customer service at all times and help customers with CCTV enquiries
7. Report faults and challenges to keyholders in line with their Operations Policy
8. Deal with incoming and outgoing telephone calls – including general alarm queries, customer requests and criminal incidents
9. Deal with relevant incoming emails
10. Ensure all relevant and important information is logged for co-workers. Exchange information with the next shift
11. Keep up to date with any new customer events, incidents and queries since last shift
12. Build up knowledge of each site and develop relationships with customers
13. Ensure all customer records and data are updated including regular update of camera reference images, keyholders, passwords, occupation times, and response procedures
14. Perform daily checks and administration duties to ensure the continued smooth running of the control room
15. Manage and complete the objectives set by management effectively and within timescale
To join our league as a CCTV Control Room Operator, apply now, or send us a message with any questions.
Job Types: Full-time, Permanent
Pay: £13.59-£13.91 per hour
Benefits:
* Company pension
* Life insurance
* On-site parking
* Private medical insurance
Work Location: In person