Overview
Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
Purchase to Pay Operations Manager Hybrid: Hook, RG27 9UY — Full Time, Permanent Band 2 / £70,000-£85,000 (dependent on experience)
Role
Here at Serco, we’re looking for a Purchase to Pay (P2P) Operations Manager who truly understands P2P operations - someone who can lead and inspire both onshore and offshore teams, manage complex service delivery through a BPO partner, and drive continuous improvement across a global landscape. This is not just an operations role - it’s a people leadership role. You’ll need strong people management skills, with the ability to support and motivate teams across multiple regions and time zones. You’ll be working with a wide variety of stakeholders, so excellent communication, emotional intelligence, and relationship-building skills are essential. Whether it's guiding your direct reports, influencing a BPO partner, or collaborating across procurement and finance teams, you’ll bring a calm, credible, and approachable leadership style. This role is a critical part of our MyFinance Shared Services team, overseeing end-to-end P2P operations across the UK, Europe, Middle East, and ASPAC.
Responsibilities
* Lead day-to-day P2P operations delivered by both internal teams and an offshore BPO provider
* Act as the onshore escalation point for operational issues, ensuring timely and effective resolution
* Manage and develop three direct reports: P2P Manager, Pcard Manager, and Buying Support Team Leader
* Oversee Pcard processes including card administration, compliance, and reporting
* Drive standardisation and continuous improvement of P2P processes across all supported regions
* Monitor BPO performance against SLAs and KPIs, holding them accountable and enabling success
* Ensure strong financial controls and audit readiness, including year-end support and internal audit actions
* Collaborate with Procurement, Finance Business Partners, and the P2P Projects team on change initiatives, acquisitions, and system implementations
* Champion training, documentation, and adherence to global standards, while balancing regional differences
* Lead with integrity, building trust and collaboration across a wide stakeholder group, both internally and externally
What you’ll need
* Deep P2P operational experience, ideally gained in a global shared services environment
* Strong working knowledge of SAP (must understand the full P2P landscape in SAP)
* Proven experience managing offshore BPO partnerships
* A pragmatic, hands-on mindset - comfortable stepping in when needed, not just delegating
* A track record of leading high-performing teams and managing across different geographies
* Exceptional people skills - credible, approachable, and able to influence stakeholders at all levels
* A continuous improvement mindset - always looking for ways to make processes better
* Experience navigating complexity and driving change in a pressured and fluid environment
Why Serco
Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
What we offer
* Company car / £4200 cash alternative
* Private healthcare
* Bonus scheme of 10% on target and 20% exceeding targets
* Flexible working considered
* Pension – 6%
* Employee Assistance Programme
* Chance to contribute to innovation in the public services
* A company passionate about diversity and inclusion
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