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Facilitating the needs of the various users and requirements of Eastbourne Theatres, to undertake the provision of general security, porterage, maintenance, H&S, customer service and cleaning service within and around the buildings.
The postholder is responsible for:
* Supporting the day-to-day operations of Eastbourne Theatres ensuring that they are well maintained, safe and compliant with all relevant standards
* Providing operational and administrative support to the Building & Facilities Manager
* Ensuring that the venues operate efficiently and effectively by managing maintenance, repairs, and other operational aspects of a building or property
ABOUT YOU
You are a hands-on, detail-oriented professional. With experience in facilities coordination or venue operations, you understand the unique demands of performance spaces and thrive in a fast-paced, dynamic environment. You take pride in ensuring the building is safe, well-maintained, and show-ready always. You’re just as comfortable managing contractors and maintenance schedules as you are supporting front-of-house and technical teams during busy event periods. Your excellent communication skills, practical mindset, and flexible approach make you a vital part of the venue's operational heartbeat.
JOB ROLE
KEY RESPONSIBILITIES
* To provide positive assistance to the users of Eastbourne Theatres and associated venues and spaces
* Ensuring security of the buildings and monitoring of visitors and occupants
* Porterage, including the moving of furniture and erection and dismantling of equipment
* To fulfil appropriate audio-visual assistance for small meeting and functions, ‘plug and play’ provision with existing set-up systems
* Setting up and striking the various room requirements for the different events effectively ensure all safety issues are fulfilled
* To provide a direct frontline role for all activities to ensure effective and efficient customer service
* To ensure that all spaces and their immediate surrounds are kept in a clean and hygienic condition
* Duties to include cleaning washing, sweeping vacuum cleaning, emptying of bins, polishing, and dusting, using where appropriate powered equipment
* To carry out maintenance as required, including all domestic plumbing requirements, painting, and assisting in boiler maintenance
* To work with the maintenance team in decoration of the venues and spaces, including all preparation and action to ensure they are presented at the highest possible standards at all times
* Using basic security equipment and acting as first point of contact with the emergency services as directed
* To replenish of consumable toiletry stock as required including assisting with ordering stock
* To support the Facilities Manager with routine H&S, Water safety & Fire Risk Management monitoring and testing
* To ensuring that the Premise Licence, Health & Safety at Work Act and Customer Care Policy are always adhered to
PERFORMANCE MEASURES
* Maintenance Completion Rate
At least 95% of scheduled maintenance tasks and reactive repairs are completed on time and to the required standard.
* Venue Readiness
Ensure 100% of performance and event spaces are prepared, clean, and operationally ready before public and artist access deadlines.
* Health & Safety Compliance
Maintain full compliance with health and safety regulations, with zero reportable incidents due to facilities-related issues.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
General Business
* Industries
Theater Companies
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