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Location: Greater Manchester (within a commutable distance)
Work Pattern: Full time - hybrid working (2 days per week in office)
Permanent
The role:
As the Senior Claims Handler, you will be responsible for handling larger and complex losses across various insurance products, predominantly around Construction/Engineering and Cyber. You will be working to deliver market leading customer service to HSB’s customers and internal and external stakeholders. You will ensure that claims are handled proactively, competently and in line with HSB’s service level agreements.
Key Responsibilities:
* Claims handling on all products across HSB’s portfolio from FNOL to settlement, to drive increased levels of customer service and productivity.
* Work on litigation, mediation and all legal matter where required.
* Support the Claims Leadership Team in maintaining a culture of high performance within the claims team.
* Able to organise, run and contribute to stakeholder meetings both internal and external.
* Managing relationships and expectations internally and with client companies, brokers, intermediaries, direct insured’s and third parties, including face to face to deliver excellence through the lifecycle of the claim.
* Responsible for identifying any training requirements within the claims team and provide support to the Claims Leadership Team in developing and delivering that training.
* Ensure all regulatory requirements and governance are met through the process.
* Ensure the appropriate use of third party suppliers such as Loss Adjusters, Solicitors etc.
Key Skills & Experience:
* Customer Relationship Management
* Good understanding of regulatory and legal frameworks
* Understanding of the UK insurance market
* Ability to meet tight deadlines and manage busy workloads
* Previous experience of the Engineering & Construction market (desirable)
* Experience dealing with large & complex claims (essential)
Qualifications:
* ACII (completed or working towards)
* CIP (Irish equivalent)
A snapshot of some of our benefits:
* Aviva Digital GP
* Employer Pension contribution of 13%
* Annual bonus
* 25 days annual leave (plus bank holidays)
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