Lead Service Designer
6 Months
Hybrid Working - multiple sites across the UK
IR35 Status TBC - Likely Inside
£750 - £800 per day - open to negotiation
Change-IT are looking for a Lead Service Designer to join a large Central Government organisaton, who's main office is based in London but have sites all across the UK.
We are waiting final confirmation on IR35 status but expect to be INSIDE IR35. We are open to negotiation on the day rate - we would expect it to land around £750-£800 per day.
Experience Required:
1. End-to-end service design expertise: Proven experience leading large-scale service transformation from discovery through to live operation, delivering meaningful customer experience improvements and sustained operational change - not just new interfaces.
2. Strong background in customer experience, customer contact, and customer service environments: ideally designing or transforming end-to-end services with high operational complexity (e.g., contact centres, casework, frontline services).
3. Experience working in evolving, high-ambiguity environments: Experience shaping or growing a new function, team or organisational model. comfortable working without fully established processes and contributing to buildi...