A well-established IT service provider in Birmingham is seeking an experienced IT Service Desk Analyst for a 6-month contract. The ideal candidate should have strong support experience in Windows 10/11 and Microsoft 365, along with hands-on knowledge of Active Directory and Microsoft Intune. This role involves providing technical support to over 500 staff, managing tickets, and assisting with onboarding setups. A practical and calm demeanor is essential as the analyst will interact with non-technical users daily.
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