Overview
Title: Principal Maintenance Manager
Requisition ID: 10873
37.5 hours Monday-Friday
Permanent Principal Maintenance Manager leading end-to-end maintenance delivery and statutory compliance for all Hard FM services across our Scotland region within a PFI delivery model, covering accounts across Glasgow, Edinburgh, Dumfries & Galloway, Renfrewshire, Clackmannanshire and the Borders, plus our school’s accounts in Northern Ireland.
The successful candidate will be Scotland-based. The position is hybrid (Head Office in Paisley) and involves regular travel across Scotland. You will be accountable for safe systems of work, contractual performance (KPIs/SLAs), asset integrity, cost control and client satisfaction while leading the maintenance function for the wider estate and supporting lifecycle and improvement projects.
You will manage up to 5 direct reports and provide leadership oversight to 50–60 indirect colleagues.
Responsibilities
Health, Safety & Compliance
* Lead and embed a strong health and safety culture across all sites
* Implement and monitor safe systems of work, including PTW and RAMS
* Ensure full compliance with statutory legislation (RIDDOR, PUWER, LOLER, PSSR, Electricity at Work and F‑Gas)
* Lead technical risk assessments, investigations and incident response
* Maintain audit readiness and compliance with ISO standards (9001, 14001, 45001)
Service Delivery & Contract Performance
* Deliver Hard FM services in line with PFI contractual requirements
* Monitor and manage SLAs and KPIs, minimising deductions and protecting availability
* Ensure statutory maintenance, defect resolution and backlog are effectively controlled
* Act as the escalation point for complex technical and operational issues
* Maintain consistent technical standards across an estate of 80+ school sites
Leadership & Resource Management
* Provide leadership to regional Hard FM Managers and Maintenance Supervisors
* Directly line manage up to 5 team members, including Hard FM Managers and the CAFM Administration Team
* Oversee the performance of a field‑based engineering workforce of up to 60 engineers
* Manage resource planning across geographically dispersed sites to maintain service levels
* Support recruitment, development and competency management of technical teams
Performance, Reporting & Continuous Improvement
* Monitor operational performance, statutory compliance and defect closure
* Produce monthly performance reports, dashboards and management information
* Lead root cause analysis and implement corrective and preventive actions
* Drive continuous improvement initiatives, including service optimisation and digital tools
* Embed best practice and lessons learned across the account
Financial Management & Governance
* Manage services within agreed budgets and support lifecycle and CAPEX planning
* Track cost variance and support commercial challenge where appropriate
* Ensure robust technical governance, including AP/CP appointments and procedures
Stakeholder & Client Engagement
* Build effective relationships with clients, school leaders, service partners and internal teams
* Plan and coordinate intrusive works to minimise disruption to teaching activities
* Work collaboratively with Asset Managers, Lifecycle Managers and Projects teams to support long‑term estate planning
Qualifications
* IOSH Managing Safely (essential); NEBOSH General Certificate (desirable)
* Trade‑based qualification (Mechanical or Electrical NVQ Level 3, HNC/HND or equivalent)
* Asbestos Awareness (Cat A – essential); Non‑Licensed Works (Cat B – desirable)
* Legionella (L8) Responsible / Competent Person training
* Working at Height and Ladder Use certification
* 18th Edition and/or HV/LV Authorised Person experience (desirable or managed via APs)
* Additional technical qualifications such as F‑Gas, Gas Safe or pressure systems training (desirable)
* Strong operational experience within Hard FM, ideally within education, healthcare or public sector environments
* Proven delivery of statutory compliance, KPIs, SLAs and PFI contractual requirements
* Experience managing multi‑site teams, including engineers, supervisors and subcontractors
* Confident leadership style with the ability to coach, develop and hold teams accountable
* Strong commercial awareness, including budget management, forecasting and cost control
* Experience supporting lifecycle planning, asset replacement and CAPEX delivery
* Strong understanding of health & safety systems, including PTW, RAMS and safe isolation
* In‑depth knowledge of compliance frameworks (LOLER, PUWER, PSSR, Electricity at Work, F‑Gas, Gas Safety)
* Knowledge of fire safety systems, including fire alarms and emergency lighting standards
* Experience delivering SFG20‑based planned maintenance and statutory testing regimes
* Confident user of CAFM systems, with experience in asset data, PPM creation and reporting
* Strong planning and organisational skills, able to prioritise and manage multiple sites
* Analytical and solutions‑driven, with the ability to resolve complex technical issues
* Excellent communication skills, able to engage with technical and non‑technical stakeholders
* Customer‑focused, collaborative and committed to continuous improvement
Benefits
* Remuneration – Enjoy a competitive annual salary with the potential for yearly reviews
* Career Growth – Shine in your career with advancement opportunities
* Training Opportunities – Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth
* Holidays – Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days
* Pension – Generous pension scheme, with extra contributions from Amey
* Flexible benefits – Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership
* Exclusive Discounts – Access our online portal filled with discounts from leading retailers, healthcare services, and more
* Give Back to community – Two Social Impact Days each year, for volunteering and fundraising opportunities
* Family friendly policies for new parents or if you provide care for a dependant
* Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey
* Company Car
* Annual Bonus
We welcome applications from a diverse range of candidates. Amey is committed to safeguarding and promoting the welfare of children and young people and requires all staff to demonstrate this commitment in every aspect of their work. You will be required to undergo our enhanced PVG check before commencing employment. We are disability confident leaders and guarantee an interview to applicants with a disability who meet the minimum requirements for the role.
Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.
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