Operations Manager - Facilities
Are you an experienced Operations Manager with a passion for driving excellence in service delivery? Do you thrive in a role where leadership, compliance, and customer focus come together to make a real impact?
We are a well-established and growing business in the service delivery and compliance sector, trusted by a wide range of clients for our expertise and high standards. As we move into the next stage of our growth, we're looking for a dynamic, solutions-focused leader to take our operations function to the next level.
This is a key leadership role within the business, with the opportunity to shape operations, inspire teams, and play a pivotal part in our long-term success. For the right person, there's genuine scope for career progression and future growth.
Job Responsibilities:
Leading day-to-day operations across service delivery, scheduling, and engineer coordination
Managing and motivating a multi-skilled field team to deliver first-class, compliant services
Working cross-functionally to streamline processes and drive efficiency
Monitoring KPIs and SLAs, ensuring targets are met and exceeded
Developing and coaching operational staff, building a high-performance culture
Supporting the business in maintaining industry accreditations and compliance standards
Experience Required:
Proven experience in an operations leadership role, ideally within facilities, or compliance-led services
A strong, people-focused leader with the ability to get the best out of teams
Excellent organisational and problem-solving skills
A customer-first mindset, with the ability to balance compliance and commercial needs
Confident using systems to manage scheduling, reporting, and operational performance
Why join us?
Be part of a stable, reputable business with a strong track record in its sector
Play a key role in an organisation that values quality, compliance, and customer service
Join a forward-looking company with ambitious growth plans
Take on a position with clear progression opportunities for the right candidate
We're reviewing applications on a rolling basis, so early applications are encouraged. All enquiries will be handled in the strictest confidence