Customer Services Administrator | Corby
Monday–Friday, 08:30–17:00 (37.5 hours) | Site-based: Corby
£28500.00
Do you enjoy being the person customers trust? Someone who keeps orders moving, solves problems quickly, and builds strong relationships?
Do you want to join a global leader in food manufacturing, who are part of Associated British Foods (ABF), and become a key part of a friendly, fast-paced Customer Services team.
What you’ll be doing
* You’ll be the day-to-day customer service contact for a portfolio of key customers, ensuring a smooth end-to-end experience from order to delivery:
* Building and maintaining strong working relationships with allocated key customers
* Processing orders, sample requests and complaints in line with standard procedures
* Using the CRM system to manage customer activity and communication
* Completing daily order allocation actions to keep service levels high
* Coordinating effectively with internal teams and external suppliers to achieve OTIF (on time, in full) delivery
* Supporting KPI performance and contributing to customer reviews
* Overseeing collection and packaging asset return completions
* Processing export orders and paperwork (where required)
* Multi-skilling to provide cover for colleagues and support the wider team
What we’re looking for
Essential
* Proven experience in a Customer Service role (ideally within FMCG)
* Confident with Microsoft Office
* A “can do” mindset with a practical, solutions-focused approach
* Strong communication skills—able to handle queries/complaints professionally with internal and external stakeholders
* Highly organised, able to prioritise and stay calm under pressure
* A team player who enjoys collaborating and supporting others
Desirable
* Experience working within a complex network of internal and external teams
* Knowledge of the food manufacturing industry
* Understanding of export processes
* What you’ll get
* The opportunity to join a global organisation with strong backing and stability
* Competitive salary
* 26 days holiday + bank holidays
* Health Cash Plan
* After probation: access to Perkbox rewards and discounts
* Up to 10% matched pension scheme
Ready to bring your customer first mindset to a global business? Apply now.