Germaine de Capuccini is loved in over 85 countries for its luxurious treatment journeys and powerful products. We are experts in combining cutting-edge skincare with luxury rituals. We are looking for a Skin Care Ambassador ideally situated in the Berkshire region. Must be able to commute to Wokingham. This role is 52-65 hrs per 4-week Rota. Mixed shifts between 9am and 8pm, 2 weekends in 4. Key Responsibilities Develop and deliver a thorough understanding of the Germaine de Capuccini brand and its rituals. Delivery of daily skincare workshops and treatments, with a delivery of a high-quality service and product knowledge Build relationships with customers and team members. Achieve monthly retail targets, lead by example, and regularly run incentives. Promote a culture of high standards of cleanliness within the department. Ensure stock and brand visual merchandise are well presented at all times. Stock monitoring, rotation and ordering, to requirements to achieve sell-out and targets. Commit to ensuring treatments are delivered to the highest possible standards. Act as an ambassador of a global brand. Administrative duties will include maintaining a daily calendar, and monitoring and reporting. The use of Microsoft Office, along with other administrative requirements, is key to the role. Assisting with customer transactions. Responsible for maintaining a high standard of treatment hygiene within the treatment environment. To be flexible and always prepared to support the business needs when required. Support at customer and industry events when applicable. Experience and qualifications required A minimum of 1 - 2 years of experience within the Beauty/Spa/ retail industry as a therapist. Experience of working in a fast-paced environment, delivery, excellent customer service skills and skincare product knowledge. Trained face and body therapist up to NVQ Level 3 /City & Guilds or equivalent Advanced electrical treatment training is preferred but not essential. NVQ / City and Guild Level 2 with 2 years experience also considered. Strong retail experience. Confident with IT including power point/outlook/excel. Qualities The right person for our team will love a challenge. Is passionate about skincare. They will have exceptional communication and presentation skills. An ability to engage with the end consumer. Self-motivated to work independently and enjoy coming together as part of a team. Adaptive to changing workloads due to the fast-moving pace of the beauty industry and our luxury brand.