Overview
Discover our galaxy. Malt is Europe\'s leading freelance marketplace, connecting over 850,000 freelancers with 90,000+ companies. Since 2013 we\'ve been transforming how work gets done through our tech-powered, human-centered platform. We foster a diverse, inclusive culture and are backed by top investors to enable everyone to work differently.
A diverse team of 600 Malters across 6 European countries
Culture that champions equality and inclusive growth
Backed by investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI
Mission to give everyone the freedom to work differently
About The Role
As the Head of Global Account Management, you will scale and lead a high-performing team in the UK. You will orchestrate complex, multi-country enterprise deals, ensuring Malt becomes the strategic partner for the world\'s largest organizations while navigating a matrix environment. Your mission is to coach and develop a team of Global Account Managers (GAMs) and National Account Managers (NAMs) to ensure exceptional revenue retention, renewal success, and aggressive growth across multinational accounts.
Strategic Leadership: Translate Malt\'s global strategy into actionable team priorities, territory mapping, and account allocations
Team Development: Manage, coach, and develop team members to elevate global execution and accountability
Sales Governance: Lead forecasting reviews with MEDDIC discipline, pipeline quality, and CRM accuracy
Deal Strategy & Support: Partner with GAMs on complex negotiations and renewal strategies; participate in strategic client meetings
Global Expansion: Oversee Malt\'s deployment across countries and entities, removing blockers to realize contract revenue
Cross-Functional Orchestration: Coordinate with Ops, Legal, Finance, and Product to approve commercial strategies for major MSAs and RFPs
Performance Monitoring: Identify risks in account health or pipeline and take corrective actions to meet or exceed targets
Insight Advocacy: Bring client insights to the Executive Committee and Product teams
About You
Minimum 10 years of experience managing senior sales professionals and GAMs
Strong sales background with a track record of closing and managing massive, multi-million pound global enterprise accounts
Deep understanding of multi-country enterprise sales cycles, complex procurement, and renewal/expansion structures
Experience in a complex matrix organization across international borders
Experience with international account consolidation and aligning bonuses/targets across geographies
Deep experience in the Tech/SaaS sector; familiarity with the Malt model or platform-based economies
Proven coaching ability, building team capabilities, and leading high performance
Mastery of MEDDIC and Salesforce for forecasting and governance
Strategic guidance on global opportunities and C-level stakeholder influence
Full professional fluency in English; proficiency in French, Spanish, German, Dutch, or Italian is a plus
Willingness to travel for key meetings and international events
How To Join The Mission
First call with Esra from the Talent Team (30-45 minutes)
Track record interview with the hiring manager (45 minutes)
Prepare a case study to present to two Sales Managers (1 hour)
Final interview with a C-Level leader (30-45 minutes)
Perks and Benefits
Onboarding: Week to learn about culture, products, and services
Annual leave: 30 days/year
Sabbatical: 1 month paid sabbatical after 3 years
Bonus scheme: Opportunity to earn a performance-based bonus
Stock options: Every Malter is entitled to stock options
Books: Access to requested career-relevant reading
Remote work: Hybrid remote policy
Private health insurance: Vitality wellness program
Cycle to work, season ticket loan, pension (5% with Aviva)
Dog-friendly London office
EEO statement: Malt is committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without discrimination. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.
Your profile may be subject to background screening. See our candidate privacy policy for details.
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