Clinic Receptionist and Administration Officer
University Hospitals of Derby and Burton NHS Foundation Trust
The closing date is 05 April 2026
To provide a comprehensive Outpatient Administration and Main Reception service to the Ilkeston site. This will be to support University Hospitals of Derby and Burton and Derbyshire Community Health Services.
To provide a 7-day rostered service to the Community Diagnostic Centre which will include MRI, CT, Ultrasound and Point Of Care Testing.
To provide administrative support to the Health Records Department.
This involves working closely and communicating effectively with a Multidisciplinary teams using initiative, tact, and diplomacy.
We have an opportunity for 25.5 hour posts. This will be a 7am to 7pm service.
Flexibility will paramount to this role and for the right candidates we can offer full day shifts or split shifts.
You will be joining an already established team who have patient care and outcomes at the heart of everything they do.
We offer an excellent working package and free on site parking.
This role will require the successful candidate to occasionally work across our local community sites.
If you are considering applying for an internal secondment, please ensure you have discussed this with your line manager and obtained their support prior to submitting your application.
Please be aware that there is no guarantee that you will be released from your substantive post, so you should seek approval before applying as you are applying or a Secondment.
Main duties of the job
Work on own initiative to ensure the work allocated to the post holder is organised to ensure all deadlines are met, and standards are maintained.
To record data, using Lorenzo, SystmOne and the room booking software.
To record and update case note folder location details on the case note tracking system.
To prepare the contents of case notes in accordance with the case note maintenance policy and prepare items for scanning onto the Patient Administration System (PAS) ensuring information is coded in order to ensure that data can be identified and retrieved as and when required.
Provide a courteous and efficient reception service to all Patients attending the hospital, observing confidentiality, overcoming barriers of language and disability etc.
Make follow up appointments for outpatients using the PAS system, generating letters, and completing Outpatients Outcomes and Clinical Coding outcomes on the database as required for the Trust Data collection purposes.
Ensure the 18-week RTT (referral to treatment) end date is captured on PAS system so that the Trust meets the Government targets.
To provide a friendly, helpful, and professional reception service, duties to include cash handling and banking, receipt and distribution of incoming mail, franking and posting.
Closing date of advert: 5 April 2026
Date of interview: 15 April 2026
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together. Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
* Development opportunities, including both professional and leadership development
* On-going support through every step of the way from recruitment to when you join our team and beyond.
* A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts about our Trust:
* We see on average 4810 OP appointments per day.
* We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
* An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
* Our hospitals admit an average of 195 emergency patients daily.
* Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
* We are one of only 7 Trusts nationally with more than 50 operating theatres.
* We carry out more than 140 elective procedures each working day.
Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI-generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers
Impacts of the changes to the UK immigration policy
Learn more about changes to UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa.
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Person Specification
Qualifications
* Demonstrates a good standard of education in English (O Level, GCSE) (2)
* NVQ 2 in Customer Service or equivalent knowledge and skills
Skills
* Demonstrates experience making and receiving telephone calls and being a point of contact for customers/patients
* Evidence of standard level of IT literacy
Experience
* Evidence of an understanding of 18-week RTT process and knowledge of the Trust Patient Access Policy
* Evidence of understanding of the Data Protection Act and Caldicott principles
* Evidence of working independently and part of team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals of Derby and Burton NHS Foundation Trust
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