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Overview
The role provides administrative and file management support across the Healthcare team. Work will come either directly from the fee earner or through work allocated by the Practice Assistants. The role is accountable for establishing and maintaining a service-based relationship with the team, recognising and translating needs and expectations into a responsive service.
Responsibilities
* Liaise with Practice Assistants to provide support to Client & Marketing for scheduling tender meetings, directory interviews, client training, etc.
* Liaise with Practice Assistants to enter, maintain and update Interaction – adding new prospects, clients and contacts, activities and business development information.
* Ensure current knowledge of client-specific protocols and processes and build these into current practices.
* File management – update and maintain all files, ensuring documents are filed correctly and named in line with the business-wide naming convention and the correct folder structures are adopted (electronic and paper).
* File opening and closing – matters are set up on the relevant document/case management system and undertakes all file closing/archiving procedures ensuring compliance.
* Assist the Practice Assistants in organising internal and external events, seminars and conferences (including arranging registers/delegates, booking travel, printing/sending materials, and arranging giveaways).
* Order all promotional goods and manage stock levels.
* Make room and taxi bookings as requested, organise hand deliveries and courier requests, and other ad-hoc requests.
* Printing/copying/scanning of documents and supporting high-volume work where appropriate.
* Liaise with team members on workload and ensure deadlines are met; answer internal calls for other team members; liaise with Hub Leader, Practice Assistants and Legal Support Assistants.
* Assisting with billing and expenses as required.
* Manage priorities and workload to meet deadlines; create and upload information to client data rooms; produce court bundles (paper and electronic) per fee-earner instructions and court rules; ensure accurate filing and appropriate delivery methods.
* Check client and internal data for accuracy and ensure compliance with firm policies and procedures.
* Check post and/or emails and file client-related correspondence in the firm’s document management systems.
* Attend team meetings; update service users on progress; offer assistance where possible.
Essential Skills & Experience
* Effective communicator with the ability to liaise with internal and external clients in a professional manner; aims to provide exceptional service.
* Good organisational skills and ability to manage time effectively in a fast-paced environment.
* Conscientious with accountability for own work, delivery, and quality.
* Positive can-do attitude with adaptability to change.
* Excellent attention to detail; customer/client service focused.
* Proactive, professional and flexible approach; keen to develop and learn.
* Excellent team player with willingness to take on new responsibilities.
Technical Skills
* Relevant office-based administration experience.
* Aptitude for administration management and processes, with experience in document management/case management systems.
* Intermediate knowledge of Microsoft Office.
The Firm
Clyde & Co is a leading global law firm with services across insurance, transport, construction, energy, trade and commodities. The firm is committed to diversity, inclusion, pro bono work, volunteering and environmental stewardship.
Our Values
Our values guide decisions and strengthen delivery for clients and the firm: Work as one; Excel with clients; Celebrate difference; Act boldly. We are committed to an inclusive workplace and equal opportunities for all applicants.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Legal
Industries
* Law Practice
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