Operations Manager Facilities Management
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Operations Manager Facilities Management
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On behalf of our sister company, AEJ Management, we are actively recruiting for an experienced Operations Manager from within the Facilities Management industry...
About AEJ Management Ltd
AEJ Management Ltd is a national provider of soft facilities management services, delivering expert solutions across cleaning, landscaping, estate maintenance, waste management, and SIA-licensed security services. We are now seeking an experienced and highly capable Operations Manager to lead service delivery across 30+ sites in the South of the UK.
About the RoleAs Operations Manager, you will have full responsibility for the day-to-day management, performance, compliance, and financial control of your region. Supported by Service Delivery Managers and site-based teams, you will ensure the consistent delivery of high-quality, safe, and client-focused services across your portfolio.
Location: Field-Based (covering South of the UK - 30+ sites)Salary: £48,000 increasing to £50,000 after successful completion of six-month probationBenefits: Company car (business and personal use), 25 days holiday plus bank holidays, salary sacrifice pension scheme.
Key Responsibilities
Operational Leadership
* Lead and manage multi-disciplined contracts across the region, ensuring high standards of delivery, compliance, and client satisfaction.
* Directly manage and develop a team of Service Delivery Managers and site-based colleagues.
* Act as the senior point of contact for all client relationships within your portfolio.
* Chair regular review meetings with clients to discuss performance, innovation, and future service development.
* Ensure all contracts meet or exceed SLAs, KPIs, and audit standards.
Compliance & Quality
* Maintain operational excellence in line with ISO 9001 and other quality management systems.
* Promote a culture of continuous improvement and quality assurance through regular audits and internal reviews.
* Ensure all services, particularly SIA-licensed security operations, comply with the Private Security Industry Act 2001 and company policy.
* Oversee full Health & Safety compliance across all operations, including site risk assessments, reporting, and corrective action tracking.
* Ensure all mandatory qualifications, licences (e.g. SIA), and training records are current and properly maintained.
People Management
* Lead all aspects of regional people management, including:
o Recruitment, onboarding, and TUPE transfers
o Inductions, training, and development
o Absence management and return to work interviews
o Disciplinary and performance management processes
o Appraisals and colleague engagement initiatives
* Ensure all people-related processes are in line with company policies and employment legislation.
Commercial & Financial Management
* Own and manage the regional P&L, ensuring financial performance and operational efficiency.
* Work with Finance and Commercial teams to identify savings, deliver cost-effective solutions, and support re-tenders and business development opportunities.
* Oversee timely and accurate submission of reports, client dashboards, and financial documents (e.g. timesheets, expenses).
Contract Mobilisation & Performance
* Manage the mobilisation of new contracts and the demobilisation of outgoing contracts, ensuring a smooth transition aligned with TUPE legislation.
* Monitor and report on site performance, colleague engagement, client satisfaction, and compliance KPIs.
* Maintain accurate site records, operational systems, and ensure workforce scheduling is optimised for efficiency.
Client & Stakeholder Engagement
* Develop and maintain collaborative partnerships with clients, acting as a trusted advisor and escalation point.
* Communicate client risks or concerns to the senior leadership team in a timely and solution-focused manner.
* Represent the company with professionalism and integrity in all external stakeholder communications, including liaison with industry bodies and authorities.
Miscellaneous
* Ensure all activities comply with Data Protection and IT Security policies.
* Contribute to the delivery of the company's wider business plan through operational excellence and team development.
* Perform any other duties reasonably required to meet the needs of the business.
What You'll Bring
* Significant operational management experience within soft FM (cleaning, security, grounds, or related services).
* Strong people leadership and client relationship management skills.
* Excellent commercial awareness and budget management experience.
* Deep understanding of compliance frameworks including SIA regulations, ISO 9001, and H&S legislation.
* A flexible, proactive approach and the ability to travel across your region.
Qualifications
* Essential: IOSH Managing Safely or NEBOSH General Certificate, a Full UK Driving Licence and SIA Licence(s) (Front Line or Non-Front Line).
* Desirable: ILM Level 3+ or CMI, IWFM Level 4+, First Aid at Work, Mental Health First Aid, PRINCE2/APM Project Management, sector-specific NVQs
Why Join AEJ?This is an exciting opportunity to join a forward-thinking organisation where you'll have a real impact and autonomy in your role. We offer a collaborative working environment, national scope, and opportunities for growth and progression.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Technology, Information and Internet
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