About the Company
Cransford is a specialist private medical insurance brokerage based in Northern Ireland, providing independent advice to businesses and individuals across the UK and NI. Known for its client-focused approach, Cransford designs and manages healthcare solutions that support employee well‑being while aligning with business objectives. With a 99% client retention rate, the company is trusted for its strategic guidance, long‑term value delivery, and partnerships with premium insurers and healthcare providers. Cransford simplifies the complexities of private medical insurance, offering dedicated account management, tailored solutions, and exclusive access to occupational health and healthcare benefits. Proudly a member of AMII, Cransford advocates for clients and their evolving healthcare needs.
Role Description
This is a full-time on‑site role, based in Belfast, for a Telesales Manager Player/Manager style role. The Telesales Manager will lead and manage a telesales team, develop strategies to enhance sales performance, conduct training sessions, and ensure high levels of customer satisfaction. The role also involves analysing sales data, setting performance targets, and providing hands‑on support to team members to achieve organisational goals. Additionally, the Telesales Manager will maintain effective communication with clients while creating a positive and motivating team environment.
Qualifications
* Strong Communication and Customer Service skills to engage with clients and resolve inquiries effectively.
* Proven Team Management and Training skills to lead and develop a high‑performing telesales team.
* Analytical Skills to review sales data, monitor performance, and optimise sales strategies.
* Ability to set and achieve targets, demonstrate leadership, and thrive in a fast‑paced environment.
* Bachelor’s degree in Business, Marketing, or a related field is preferred but not mandatory.
* Experience in telesales or a similar sales management role is highly desirable.
What's on offer
* £32,500 basic salary
* Uncapped commission structure
* Realistic OTE of £44,500+
* Career progression opportunities
* Supportive and ambitious working environment
* Opportunity to help shape and grow a sales function
* Ongoing development and support
* 25 holidays + 10 stat
* Private medical benefits
* Sick pay
Why Join Us?
This is an opportunity to join a growing business where your contribution genuinely matters. We are looking for someone ambitious, hungry to succeed and excited by the opportunity to build something.
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