Overview
Our Customer Solutions Centre Advisors are the face of Solus and work closely with Aviva, demonstrating our values and work principles. You will be the first point of contact for customers over the telephone helping them get back to normal during a potentially difficult time. With the training provided you will be able to carry out a basic diagnosis on a vehicle and provide the best repair solution for each and every customer.
Responsibilities
* Be the first point of contact for customers over the telephone, helping them get back to normal during a potentially difficult time.
* With training provided, carry out a basic diagnosis on a vehicle and provide the best repair solution for each customer.
* Work in a team to create a supportive and collaborative environment, focusing on the customer and what matters to them.
* Identify opportunities to promote customer satisfaction and help embed a customer-focused culture in both the customer contact centre in Warrington and at Solus sites.
* Empower yourself to go above and beyond to make the right decisions and deliver the best outcomes for customers.
Qualifications
Who are Solus? Solus, owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and achieving a 4.6/5 star customer rating. The company has an award-winning apprenticeship programme and other recognised industry awards.
Why Join Solus?
* Competitive salary based on location, skills, experience, and qualifications.
* Bonus opportunity tied to your performance and the overall success of Solus.
* Company pension scheme with employer contributions.
* 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
* Save money with up to 40% discount on Aviva products and other retailer discounts.
* Share in Aviva's success through the Aviva Save As You Earn scheme.
* Supportive policies including parental and carer\'s leave.
* Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.
We guarantee an interview for disabled applicants meeting the minimum criteria—just contact us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
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