At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Hard Services Engineering Manager who ensures all Statutory and Mandatory elements of the contract and relevant standards are achieved. Lead for all hard service disciplines across site. Job Overview -Ensure all Statutory and Mandatory elements of the contract and relevant standards are achieved -Lead for all hard service disciplines across site -To provide dedicated support to the Facilities Management team ensuring the highest standard of services are provided to the Thales client and customers -Support the FM to improve and enhance stakeholder relationships -Provide FM resilience across the Crawley site -Optimise systems and processes to maximise efficiencies of teams and reduce energy consumption To develop understanding of the contract commercial and deliverable frameworks as part of development -Continual management of PPM and reactive tasks, ensuring tasks are completed in line with the agreed SLA and KPIs -Operational and line management of the engineering team to ensure best productivity -PDA training, development and auditing with on-site team -To drive & encourage 100% PDA usage -Complete and maintain the training matrix for site engineers -Lead on developing, supporting and mentoring engineers to maximise their potential -Management of sub-contractors, ensuring they are booked in and works carried out in line with contractual requirements Role Responsibilities: -Management of additional sub-contractor work to ensure the scope of works is agreed and signed off, and arrange for quotes and works to be undertaken -Ensure all Subcontractor RAMS are fully reviewed, recorded and permits are issued -Ensure correct and complaint certification is uploaded, into Maximo, SharePoint and site files as required -Take a pro-active role in and engaging with clients, developing relationships with key stakeholders to ensure customer satisfaction is maximised -Ensure all self-delivered and subcontractor activities are managed in line with Mitie's Safe systems of Work processes and policies, including the issuing of access permits and permits to work -Assist the FM in producing monthly reports -Support the implementation of the One team ethos across all service lines -Input and support key projects and initiatives -Take ownership of Mitie standards and health and safety across the teams -Carry out monthly reviews, huddles and audits for hard services -Enhance the service delivery model with cross functional working and team building -Build and create a proactive customer focussed delivery model for all hard service contracts -Ability to obtain, evaluate and challenge quotations from suppliers -Lead on energy saving initiatives and constant improvements and provide input to the quarterly energy performance reviews -Attend and represent Mitie in client meetings when required -Report technical issues to contract Hard Service and Energy Lead and request support when needed Required Qualifications: -Experience in M&E industries -Experience in dealing with various mechanical, electrical and specialist systems (liquid nitrogen, oxygen monitoring, compressed air) -Experience in working with and managing a team of multi skilled engineers -Water management experience desirable -Mechanical Engineering qualification -Strong customer care focus -Health and Safety awareness and knowledge (IOSH Working Safely) -Full and Clean driving Licence -Able to work at heights -Smart in appearance -Able to process administration tasks associated with the role -Committed, reliable and flexible -Able to work as part of a team and to work on their own -High levels of communication skills There's a place for you at Mitie, join us today!