Job Details
Job Ref: 13136. Branch: Head Office - London. Location: London - Head Office. Salary/Benefits: Competitive Salary plus excellent company benefits & perks. Contract type: Permanent. Hours: Full Time. Shift pattern: Monday to Friday 8:30am‑5pm; 9am‑5:30pm; occasional evening/weekend work required. Hours per week: 40. Posted date: 21/05/2026. Closing date: 04/07/2026.
Job Overview
Office-based role focused on managing group and event enquiries.
To drive and manage conference, events and group sales and confirmed bookings, ensuring exceptional service delivery from enquiry to execution. Key support to the GCE Manager, this role plays a key part in maximising revenue, efficient coordination and outstanding client relationship management while delivering exceptional client experiences across all conference and event spaces.
Responsibilities
* Supervisory responsibilities: support GCE Manager in overseeing daily team operations and strategic planning.
* Provide guidance, training, and mentoring to junior team members.
* Delegate tasks and monitor performance to ensure service standards are met.
* Assist in onboarding new team members and contribute to development plans.
* Sales & Revenue Generation: convert group and event enquiries into confirmed bookings; maximise bedroom, meeting room and event space revenue.
* Client Relationship Management: build strong relationships with corporate, leisure and agency clients; conduct site visits and client meetings to showcase the hotel's offerings.
* Event Coordination: liaise with internal departments (Food & Beverage, Front Office, Housekeeping) to ensure seamless event delivery; prepare detailed function sheets and ensure all client requirements are met; attend and support events to ensure client satisfaction.
* Administration & Reporting: maintain accurate records in the hotel's booking system; prepare reports on sales performance, booking trends and client feedback; monitor team productivity and suggest improvements to processes.
* Reporting Structure: report to GCE Manager; supervisory responsibility for GCE Executives.
Qualifications & Experience
* Proven experience in events or group sales, ideally within a hotel or hospitality environment.
* Strong leadership and supervisory skills.
* Strong commercial awareness and target-driven mindset.
* Excellent communication and negotiation skills.
* Ability to multitask and manage multiple events simultaneously.
* Proficiency in booking systems (Infor, Opera, Delphi) and Microsoft Office.
Benefits
* 30 days holiday.
* Training and development from day one.
* Employee events and celebrations.
* Inhouse company interactive employee communication app.
* Access to state-of-the-art gym and pools.
* Access to external Employee Assistance Programme.
* Financial Wellbeing App allowing flexibility to get paid earlier.
* £200 referral bonus when friends or family join the team.
* Access to discounts and wellbeing platform 'Treat Yourself Here' after 3 months.
* Employee recognition schemes and long service recognition.
* Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two.
* 50% discount for restaurants.
* Cycle to Work Scheme.
* Discounted room rates for employees, friends and family.
* Spa treatments and product discounts.
* Life Assurance cover.
Additional Information
Note: this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
Job Summary
Experience: Required. Employment: Full‑time. Salary: £36,050 yearly.
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