Your new companyA leading international supplier of professional equipment is looking for a permanent Customer Service Agent to join their team full time. This role is based in Surrey, and it is an exciting opportunity to join a company and team who are as passionate about the products as the customers. Your new roleAs a Customer Service Agent, a list of your roles and responsibilities are highlighted below -
* Acting as the first point of contact and meeting the needs of key customers
* Ownership of customer cases from start to finish and providing an excellent customer service journey
* Working towards and exceeding agreed SLA targets
* Booking / scheduling engineers, resources, logistics, travel and critical spares
* Booking / scheduling maintenance visits
* Raising accurate escalations in a timely manager
* Liaising and working with other departments and team members when necessary
* Case diagnosis and first line qualification of customer issues before call out
What you'll need to succeedYou will have excellent written and verbal communication skills, have experience handling inbound telephone calls and responding to customer enquiries. You will have experience using CRM and SAP and have previous experience scheduling and booking in engineers. You will be able to prioritise efficiently and have confidence to work well within a team and independe...