Position:
Operations / Supply Chain Executive
Reports to:
Operations Manager
Location:
Remote-Hybrid - 1-2 days per week Winchester/London
About Rock Face
Rock Face is on a mission to help men look and feel great everyday by being their male care sidekick. Rock Face has a range of 4x aftershave quality scents that are packed into men's everyday essentials of Body Sprays, Antiperspirants, Skincare and Shower Gels.
In the last 3 years the business has tripled in size, with the range growing rapidly in the UK, Ireland and Australia. The Management Team of James Wilkinson (CEO) James Langdon (Innovation Director) and Lauren Mullany (Sales Director) have big ambitions to scale the already high-growth business with a strong innovation pipeline focused on sustainability. As the only challenger brand in the men's mass category, Rock Face prides itself on bringing innovation to a stagnant category filled with legacy brands.
If successful, you will be joining a team who have over 40 years' experience working for the best FMCG businesses. Both James' trained at L'Oréal before establishing consultancy careers advising the likes of Diageo, Coke, Ikea, Sainsbury's, and Unilever to name a few. Lauren trailblazed Wild's growth in refillable personal care and was previously at Higgidy, a successful food brand. As a team we are committed to sharing everything we know to develop each other, providing a flexible work culture and most importantly, having fun
Position Summary
Rock Face is already in high growth and to continue the strong trajectory we are building out a high functioning operations team to manage the existing supplier base, enhance supply chain efficiencies and ensure a strong operations foundation inline with the company's growth targets.
We are looking for someone who is ready to start their career in a fast paced and ambitious operational environment. There will be a huge amount of opportunity to learn, and lots of hands-on experience working with manufacturers and major retailers in the UK & globally.
Position Overview:
Key Responsibilities:
1.Supply Planning:
* Support the Supply Chain Manager and Commercial team in supply and operations planning
* Raise Purchase Orders, track deliveries and ensure orders are on time and in full
* Build and maintain strong relationships with 3
rd
party suppliers, in particular with logistics partners to ensure on time and in full customer order fulfilment
2.Inventory Management:
* Ensure Inventory Management System is kept updated and accurate in line with stock holding
* Verify inventory levels by conducting monthly stock reconciliations with warehouse and financial systems
* Monitor inventory health and support the Commercial team in reducing aging stock
3.Reporting:
* Produce accurate reports to track inventory and stock cover
* Produce and analyse reports to track customer availability and delivery performance data and provide suggestions and insights for improvement
4.Customer Services Management:
* Assist Customer Services team to answer consumer queries that require additional support
* Manage customer refunds, subscription amendments and account issues on the Rock Face website
* Produce reporting and analysis on consumer queries to ensure the brand is aware of pain points and provide suggestions on resolution
5.Technical Support:
* Rock Face is moving to its own EDI platform and will be managing its own suite of systems for ordering and invoicing. Therefore, we will need you to have a knack for deep diving into potential technical issues and support their resolution
6.Ad Hoc Operational Tasks:
* As a small team, we all get stuck in across a number of areas in the business; no 2 weeks will be the same. You may be sampling product, spending time with teams at the warehouse or factory or working on projects to improve operational efficiency and many things in between. The ideal candidate will embrace the opportunity to learn across the business
What We Need From You:
* Eagerness to kick off a career with an ambitious FMCG brand
* Excellent numeracy and reporting skills
* Operational acumen, organised and detail-oriented
* High level of Excel competency
* Great interpersonal ability, collaborative, problem-solving mindset
* Ideally 1-2 years' experience in a similar role in Supply Chain or a recent graduate with internship experience in a similar role
* Ability to work well independently - this is a hybrid role with a large WFH element
* Technical expertise in any EDI / ERP system is preferred but not essential
Why Join Rock Face?
* Be part of an exciting journey as we scale our brand globally
* Learn from an experienced entrepreneurial FMCG focused team
* Opportunity to make a significant impact on the success of the business
* Collaborative and innovative work environment
* Competitive salary and benefits package
* Private Health Insurance
If you are starting out in your career and looking for an exciting role with a huge amount of opportunity to grow and develop in a fast-paced business, we would love to hear from you. Join us at Rock Face and play a pivotal role in our growth story.
Package & Benefits:
* Salary: £30k - £35K
* Benefits Package inclusive of:
35 days holidays incl Bank Holidays
Flexible working- core working hours 10-4pm
Mentoring/counselling provided
Private Health Insurance