Vacancy Information
Division / Department - Contact and Control
Grade - Grade H
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £38,064 - £45,058
Working Hours - 36.0 Hours per Week
Shift Allowance - No
Politically Restricted - No
Location - Surrey Police Headquarters, Guildford
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
Chief Constables' Message
We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.
We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.
We wish you all the very best with your application.
Chief Constable Tim De Meyer & Chief Constable Jo Shiner
The Role & Key Responsibilities
From your first day with us you will be part of a policing family making a real difference.
It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.
In this role you will be part of a team that ensures the Force Command Centre is capable of operating 24-hours per day, seven days per week, to implement any changes to these systems in a controlled manner and to provide help and guidance to all colleagues within the department.
You will supervise and support the Business Systems Team, leading the day to day activities, following strategic plans set by the Business Systems Manager.
The role provides hands on technical input, supports colleagues, and contributes to system improvements. It includes coordinating tasks, sharing knowledge, and supporting the development of team members in a collaborative environment.
Skills & Experience
The successful post holder will be educated to A-Level in directly related subject eg IT, Computer Science, Systems Engineering
The ideal candidate will have specialist technical knowledge acquired through relevant and practical experience. This must be evidenced through successfully delivering a range of projects to a high standard with experience with current systems and processes including implementing new and planned initiatives, of developing and reviewing systems design and business processes to support and improve service delivery.
Ideally this will have been gained within a Contact environment – preferably within a Police or Law Enforcement organisation, or commercial IT environment.
Shortlisting and interviews will look to test candidates with:
1. Proven experience in managing and optimising technical systems within a high-demand operational environment.
2. Experience of line-managing technical staff, with the ability to motivate and develop others.
3. An understanding of system lifecycle management, including configuration, integration, and performance monitoring.
4. Experience in supporting strategic system planning and contributing to technical project delivery.
5. Able to communicate technical concepts to non-technical audiences and stakeholders.
6. Familiarity with SAAS platforms, CRM/contact management systems, and call handling technologies.
7. Experience working in a regulated environment, with knowledge of data protection, cybersecurity, and compliance standards.
8. Ability to work collaboratively across departments and with external suppliers to deliver system improvements.
Why Work With Us?
Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working.
We take pride in looking after our people and offer a variety of benefits;
9. career progression
10. contributory pension scheme (LGPS)
11. generous annual leave allowance
12. discounts for everyday spend
13. on-site gyms and a range of sports clubs
14. generous and supportive parental leave
15. financial and mental wellbeing guidance and support
16. discounted contributory healthcare scheme
Please use the following links for more information on the benefits of working with or
Further Information
The post holder is required to successfully pass Vetting, and may be required to travel between Surrey Police and Sussex Police premises, with some travel outside of Force area to attend meetings.
Must be flexible to support a 24/7 operational environment, including responding to incidents and system outages.
Applicants may have to attend an Occupational Health consultation if required to be declared fit for the role, prior to confirmation of appointment.
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