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Are you ready to
embark on a rewarding journey in hospitality excellence? At Firmdale Hotels, we
pride ourselves on delivering unparalleled service and creating unforgettable
experiences for our guests. Join us at our esteemed Dorset Square Hotel and become
an integral part of our vibrant team.
As a
Receptionist at Firmdale Hotels, you'll be at the forefront of our guest
experience, ensuring every interaction is filled with warmth, professionalism,
and impeccable service.
Responsibilities:
Greet guests with a warm smile and friendly
demeanour, creating a positive first impression that sets the tone for their
stay.
Engage with guests and colleagues alike in a
clear and engaging manner, ensuring their needs are met promptly and
efficiently.
Demonstrate meticulous attention to detail in
all aspects of your work, from accurately processing reservations to
maintaining a tidy reception area. Work seamlessly as part of our front office
team, supporting colleagues and contributing to a positive, cohesive work
environment
Manage multiple tasks with ease, prioritizing
effectively to ensure smooth operations during busy periods. Bring your enthusiasm and passion for hospitality to every
interaction, leaving a lasting impression on our guests.
What You Need:
* A keen willingness to work collaboratively as
part of a dynamic team.
* A customer-focused mindset, dedicated to
exceeding guest expectations at every opportunity.
* Warmth and impeccable presentation, reflecting
the high standards of Firmdale Hotels.
* A passion for detail, ensuring every aspect of
our guests' experience is flawless.
* Enthusiasm and a positive attitude, infusing
energy into everything you do.
What
We Offer:
* Competitive hourly rate of £15.50 to £17, inclusive of service charge.
* Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching.
* Health cash
plan(including contributions towards dental, optical, alternative
and complementary therapies)
* Discounted cinema tickets,
gym membership, travel, retailers and restaurants
* Complimentary meals on shift
* Referral bonus scheme for
recommending top talent
* Flexible scheduling without
split shifts
* Dry cleaning service for
work attire and discounted personal dry cleaning
* Enhanced holiday allowance
based on length of service
* Season ticket loan for
convenient commuting
* Ongoing training,
professional development, and fully funded English lessons
* Regular social events, team
activities, and fitness sessions
* Benefits like cycle to work
scheme and annual long service awards
* Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.
We are delighted to have been recognised by the
hospitalityand travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:
* Proud winners of
The Times Best Places to Work for both 2024 and 2025
* The Kings Award for Enterprise 2024 for
outstanding contribution to International Trade
* Manager of the Year – Helle Jensen –
Cateys 2024
* Food & Beverage Manager of the
Year - Pedro Paulo - Hotel Cateys 2024
* Hotel Chef of the Year Finalist - Jamie
Atkinson - Hotel Cateys 2024
* Haymarket Hotel & The Soho Hotel –
One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
* Covent Garden Hotel – One AA Rosette for
Culinary Excellence 2025
* Dorset Square Hotel – AA Breakfast Award
2025
* Charlotte Street Hotel, The Soho Hotel,
Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
* Ham Yard Hotel - two AA Rosettes for
Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
Breakfast Award
* Dorset Square Hotel – One AA Rosette for
Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel - Travel &
Leisure ‘IT List’ best hotels in the world
* Whitby Hotel, Crosby Street and Warren
Street - Michelin keys
* Number Sixteen - Best Boutique Hotels in
London, The Times, 2024.
You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/
Join us at
Firmdale Hotels, where your passion for hospitality will thrive, and your
career aspirations will flourish. Apply now to become a valued member of our
dynamic team!
Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.
In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.
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