What you will do
* Build and nurture senior‑level relationships with client decision‑makers through meaningful, strategic discussion
* Create and ensure that client teams deliver on comprehensive Client Development Plans
* Expertly manage challenging client situations
* Lead the narrative, expected outcomes, and quality assurance (QA) for high‑stakes meetings like Quarterly Business Reviews (QBRs)
* Implement and optimize 'Client Lifecycle' touchpoints, including CSS and presentation feedback, to refine the agency's approach
* Own the full contract renewal process, ensuring scopes are clearly defined, agreed upon, and delivered
* Proactively identify, accurately forecast, and deliver on new growth opportunities within your client portfolio
* Ensure close coordination with the internal operations team for consistent execution across systems like HubSpot and ScreenDragon
* Surface successful client case studies and provide strategic consultation during their creation for marketing purposes
* Execute and inform the continuous improvement of Journey Further’s CX best practices and frameworks
Requirements
* Proven experience working at a Client Director level within a Performance Marketing agency environment
* Experience leading relationships across diverse sectors such as retail, beauty, fitness, and insurance
* Significant experience leading clients across Paid Media, SEO, PR, Organic Social, Influencer, Strategy, and Creative
* A history of growing successful relationships with high‑profile and complex client organisations
* A passion for building and nurturing a Client Experience (CX) team and a desire to manage and develop others
* Highly skilled in financial management, budgeting, and commercial forecasting
* Experience working effectively with cross‑functional teams that reside overseas
* Significant prior experience in activation channels to provide grounded, expert advice to clients
Diversity & Inclusion
Journey Further takes pride in creating an environment where everyone can be themselves. This starts with recruitment.
We pledge to make our roles as open as possible and to provide equal opportunities to everyone that is kind enough to give us their time. All recruitment decisions we take will be based solely on the positive skills and behaviours that applicants display and absolutely nothing else.
We do not discriminate based on any personal characteristic, we are a people first agency and we care about and celebrate individuals.
If something is important to you, it's important to us. If you have a particular need during the application process or during your time at Journey Further, please let us know.
Journey Further is a performance marketing agency working with the world's leading brands and fast‑growth start‑ups. We blend strategic thinking, creativity, digital channels and experimentation taking brands beyond performance.
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