Sessional Shop Assistant - Covering Norfolk Region (5738)
0 Hours Contract - as and when required
£12.60 per hour (plus allowances and all travel expenses reimbursed)
Location: COVERING OUR NORFOLK REGION SHOPS: Downham Market, Wymondham, Norwich, Poringland, Swaffham & Dereham
Benefits include (Full details about our benefits can be found on our website):
1. 28 days holiday
2. Enhanced maternity/paternity leave
3. Up to 8% pension
4. Opportunities to develop and widen your skills
5. Free counselling service
About us:
The Children’s Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need.
We run over 100 retail shops covering the whole of the UK – every one of these shops play a vital role in our mission to providing support to children and young adults. Every day we’re changing the lives of children in this country for the better – and with your help, tomorrow we can be there for even more.
About the role:
This role sits within our Retail Domain, which transforms donated goods into vital income to support young people across the UK. You’ll play a key part in our Norfolk Region covering shops in Wymondham, Norwich, Poringland, Downham Market, Swaffham and Dereham, supporting and assisting each team to deliver excellent customer service, community engagement, and income generation.
We’re looking for someone who loves working with people and has the ability to lead in the absence of the Shop Managers for the above shops where needed. We are on the hunt for someone who is able to inspire and empower people around them, someone who is friendly and positive in their approach and can instil an energy to those around them.
Key Skills and Competencies:
The required skills and competencies for this role are:
6. Previous experience in retail operations or a similar customer-facing environment
7. Ability to lead and support retail teams in the absence of Shop Managers
8. Good communication skills to engage effectively with customers and colleagues
It would also be an advantage if you have any of the following skills and competencies:
9. Strong interpersonal skills and a friendly, positive approach to working with people
10. Creative ability to bring new ideas and energy to the shop environment
11. Capacity to inspire and empower staff and volunteers to deliver excellent customer service
12. Driving license to provide flexibility across multiple shop locations
Closing date: Mid night on 2nd December 2025
Interviews: yet to be confirmed
AI tools can support your application but only when used appropriately. You’re welcome to use them to improve clarity, structure, and research. However, overuse or misuse (e.g. inventing experience or using AI during assessments) may lead to rejection at any stage. We want to hear the real you - authenticity matters.
In support of our commitment to diversity and inclusion, shortlisting is carried out on an anonymised basis. Personal details are hidden from the shortlisting panel, and candidates are referenced by a candidate number only. As part of this process, we ask that your CV is anonymised before submission—this means removing personal information such as your name, contact details, age, and any other identifying details.
The Children’s Society is committed to safeguarding and protection of the children and young people we work with. As such, for Youth Impact roles, our safer recruitment process includes a Basic DBS check, 2 years of employment references, and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.