Job Description
Job Description: If you have never thought about a career as a Field Technician, it’s time to think again! If you love working in the field, driving vehicles, interacting with customers, and advancing with ongoing learning opportunities, Cable One is your next and final stop.
This role offers an extensive training program with both one-on-one and group training classes. You will have access to mentors from across the company to ensure you are set up for success. Our Field Techs are also provided with a company truck and all the necessary tools to perform the job. We also provide uniforms, from hats to boots and everything in between.
Our competitive benefits package includes 20 days of PTO per year, medical benefits that start on the first day of employment, a 401K match of up to 5%, and generous tuition reimbursement which increases with your tenure.
At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
Key Responsibilities
* Connect our customers to what they love by installing customer service drops or outlets in both residential and business properties.
* Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer’s equipment to the output of the first distribution amplifier.
* Ensure we are providing proper upstream and downstream signal levels at each termination on the customer’s premises.
* Suggest upgrades of existing services and educate customers on their new/existing equipment.
* Take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Value.
Qualifications
* A good driving record and a valid driver’s license in the state you are applying.
* Flexibility to work overtime and on-call as needed.
* Problem-solving skills and the ability to listen to customers and present solutions in a positive manner.
* Ability to work in small and confined areas, lift up to 100 lbs, work on a ladder, and work in all weather conditions.
* At least 3 months of customer service or related experience and/or training, and a high school diploma or GED.
* Regular and predictable attendance is required.
Core Competencies
* Committed: Values each customer while working hard to keep their business and support our communities.
* Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
* Proactive: Understands what our customers need and actively works to make their relationship with us seamless, easy, and rewarding.
* Personal: Knows our customers well and tailors our communications and interactions to address their needs and expectations.
Benefits
* Medical, dental, and vision plans – start when you start!
* Life insurance (self, spouse, children)
* Paid time off (vacation, holiday, and personal/sick days)
* 401(k) - 100% company match (up to 5% of eligible compensation)
* Group Legal plan with Theft Protection
Additional Perks
* Tuition reimbursement (up to $5,250 on 1st year)
* Free cable and internet services to associates who live in a serviceable area
* Annual community support to various organizations across the U.S.
* Associate recognition & awards programs
* Advancement opportunities
* Collaborative work environment
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to color, status as a protected veteran, or other factors.
#J-18808-Ljbffr