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We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. You will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Overview
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
Responsibilities
* Know my customers and serve them with passion and pride, providing great natural service.
* Encourage customers to provide feedback on their shopping through the “have your say” survey.
* Work across all areas of the store including online, tills, replenishment, vending and stock routines to meet customer needs.
* Apply training to ensure tasks are performed safely and effectively.
* Participate in seasonal, community and charity events to create a welcoming atmosphere.
* Be knowledgeable about store performance and the part you play to deliver profit.
* Be yourself, live our values, make everyone feel welcome and follow policies.
* Clock in and out at the start and end of shifts to ensure accurate pay.
* Follow security procedures and wear safety equipment where available to keep everyone safe.
* Follow the THINK 25 policy when serving age-restricted products.
* Respond quickly to assistance calls or interventions on self-service checkouts and explain actions to customers.
* Work in a clean, tidy and organized manner, keeping aisles clear.
* May be responsible for running the shift in the absence of the Shift Leader and Store Manager at times.
* Follow all training to keep yourself, others and the store safe and legal.
If this store has a Post Office Local, duties may include day-to-day Post Office operations, which may require a Post Office Financial and criminal conviction background check. If checks fail, the job offer may be withdrawn.
What’s in it for you?
One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with a neighbourhood store feel. We’re passionate about creating a welcoming environment for both our customers and colleagues and we’re always looking for enthusiastic individuals to join our growing team.
Flexible Working
We welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love, and others are going through life changes. Talk to us during your application about how we can support.
One Stop Benefits
We value our colleagues and offer a wide range of benefits. To explore the full list, please click here and scroll to the bottom of our Careers Page.
As a proud subsidiary of the Tesco Group, One Stop operates as an independent business; benefits may differ from those at Tesco.
Diversity & Inclusion
We’re an inclusive workplace that celebrates diverse backgrounds, perspectives and experiences. As a Disability Confident Leader (Level 3), we offer reasonable adjustments throughout the recruitment process to ensure fair opportunities for all. For accessibility information, please click here. Our six colleague networks are Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.
One Stop reserves the right to withdraw the vacancy before the closing date if a suitable application is received earlier. We encourage you to apply soon.
Seniority level
* Entry level
Employment type
* Temporary
Job function
* Other
* Retail
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