Nottingham Building Society seeks an Intermediary Support Officer to deliver excellent customer service to mortgage broker partners via phone and email. The role involves assessing cases against lending criteria, responding to broker inquiries, and building strong relationships with brokers and networks. Candidates should have experience in a fast-paced telephony environment and be able to manage complaints effectively. The position offers a hybrid working model from the Head Office in Nottingham, an annual discretionary bonus, and a supportive workplace culture.
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