Systems Administrator – Team Lead
Location: In-office, Full-time
Are you an experienced IT professional with a passion for leading teams and driving impactful projects? Do you thrive in a fast‑scaling tech environment, enjoy solving complex problems, and want to shape the future of embedded payments? If so, we’d love to hear from you.
Who We Are
Our vision is a world where all businesses are powered by embedded payments. Modulr enables organisations across the UK and Europe to efficiently pay in, collect, and disburse funds instantly via a range of payment schemes, accounts, and card products.
What You’ll Do
* Lead and mentor a team of IT professionals, fostering a collaborative and high‑performance culture
* Oversee the provisioning of hardware, software, and access for new hires, ensuring a seamless onboarding experience
* Act as the primary on‑site IT presence, providing hands‑on support and guidance to both your team and end‑users
* React promptly to ad‑hoc onsite support requests ensuring minimal disruption to business operations
* Manage and prioritise help desk requests, ensuring tickets are resolved efficiently and to a high standard
* Troubleshoot and resolve complex hardware, software, and connectivity issues, both in person and remotely
* Drive project work, from conception through to delivery, including the rollout of new tools, SSO integrations, and automation initiatives aligned with best‑practice standards
* Coordinate and support IT projects, ensuring milestones are met and stakeholders are kept informed
* Oversee identity, access, and endpoint configuration across Intune, Entra ID (Azure AD), and M365
* Create and maintain high‑quality documentation for technologies, workflows, and processes to support effective knowledge sharing within the team
* Monitor, collect, and analyse data to report on the health of systems and identify areas for improvement
* Share insights and propose improvements to optimise IT processes and enhance the overall end‑user experience
* Support and maintain meeting room infrastructure and software
Who You Are
What you’ll need
* Demonstrated experience leading or mentoring IT teams
* Strong troubleshooting skills across hardware (Windows, macOS, peripherals, AV equipment) and software (cloud‑based tools, SaaS platforms)
* A curious mindset and drive to explore how AI can make a real difference
* Passion for learning and a desire to develop both yourself and your team
* Comfort working in a scaling business, where time is critical and change is frequent
* An academic background in technology or business (beneficial but not essential)
* Ambition to work in a high‑growth tech company
Nice to haves
* Experience automating tasks using scripting languages such as Python, PowerShell, or Bash, and exposure to automation/orchestration platforms
* Familiarity with standards such as ISO27001, Cyber Essentials, or the NIST Cybersecurity Framework
* IT certifications (e.g. CompTIA A+, Microsoft, ITIL)
* Experience supporting cloud‑based infrastructure
* Exposure to endpoint management tools (e.g. Intune, JAMF)
What We Offer
* Company Share Option Plan (CSOP)
* Annual discretionary bonus
* Flexible benefits allowance (£1,000)
* Wellbeing app with company‑funded hours
* 33 days annual leave (including bank holidays) plus your birthday off
* Two‑day onboarding programme and ongoing learning opportunities
* Company‑wide events
* Bike to work / E‑bike scheme
ModInclusion
We’re committed to building a diverse, equitable, and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds.
By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview, or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing peopleops@modulrfinance.com – but please note that this means we will no longer consider you for the role you have applied for.
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