Private & Imaging Services Coordinator
đź“Ť Thorpe Park Head Office, Leeds (occasional travel to other sites)
đź’Ľ Permanent | Full-time | Monday-Friday, 09:00-17:00
đź’° ÂŁ13.50 - ÂŁ14.00 per hour (DOE)
An exciting opportunity to join a growing private healthcare provider.
We're looking for a sales-focused Private & Imaging Services Coordinator to turn patient enquiries into bookings and deliver an exceptional patient experience.
This is a growth role in an expanding private healthcare setting, combining patient-centric service with measurable sales and utilisation impact.
What you'll do
Convert inbound enquiries (web, phone, clinical referrals, webchat) into confirmed bookings.
Provide clear, accurate information on services, pricing, and preparation requirements.
Manage all enquiry channels within agreed SLAs.
Complete booking processes, confirmations, and onward referrals.
Maintain accurate records in CRM and booking systems, ensuring GDPR compliance.
Share insights and feedback to improve scripts, FAQs, and patient communications.
What success looks like
Strong enquiry-to-booking conversion rate.
Fast, professional response times.
High appointment utilisation and minimal cancellations.
Accurate data entry and excellent service quality.
About you
âś… Proven experience in a sales or contact-centre role with booking/conversion targets.
âś… Confident communicator - both on the phone and in writing.
âś… Organised and efficient in a fast-paced environment.
âś… Comfortable using CRM, booking tools, and Microsoft 365.
âś… Detail-oriented, GDPR-aware, and customer-focused.
Desirable: Experience in private healthcare or diagnostic imaging, knowledge of RIS systems, and understanding of self-pay or insured patient journeys.
The essentials
ÂŁ13.50 - ÂŁ14.00 per hour (depending on experience)
37.5 hours per week, Monday-Friday (09:00-17:00)
25 days' holiday + bank holidays (35 total)
Benefits include Blue Light Card access, Cycle to Work scheme, and wellbeing initiatives
Right to Work in the UK required
Employment references (minimum 2) and DBS check may apply
If this sounds like yourself please apply and I will be in touch to discuss